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SSM Health St. Joseph Hospital - St. Charles
- Hospitals
- St Charles, MO
About this business
Location details
300 1st Capitol Dr, St Charles, MO, 63301, United States
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Can not even get them to take my insurance premium because their customer rep at St Marys Janesville WI was not there. No explanation as to why the office was closed. Poor person who was telling people the office was closed could have been trained to take these payments. But according to customer no service supervisor John in Madison they are only allowed to train a small number of people to receive payments. Common business practice says to NEVER turn down money if some one is there to pay you. πππππππππππππποΏ½...Β read more
Why is it so hard to pay my health insurance premium? There is supposedly someone at St Marys Janesville to take payments. But not today. After loosing multiple dozens of minutes with customer no service on the phone I still do not have an answer to the question I started with. Supervisor John says there should be someone there tomorrow, but there are no guarantees he said. This would be a negative 5 stars rating. SSM Health you are a big corporation you should be able to figure this out .ππππππππΒ
Β RecommendedBeautiful hospital! Nurses and everyone is so nice and helpful.Β
Β RecommendedThe fantastic staff and the professional use of the technologies that are available is a blessing that I will always be thankful for. Merry Christmas.Β
thanks for kicking me out on Christmas I'll make sure to go to Oshkosh next time if I need helpΒ
If it were not for family being with him I am convinced no staff would have ever checked on him all day other than to scan his equipment and make sure he is billed correctly. Terrible patient focus!!!!Β
Customer service is a joke. Watch your bill and read it. They double dip every chance they get. They not only charge me a co pay but then add on a facility charge which means you get the pleasure of paying to just walk through the door then you get to pay to see the doctor. They are a terrible company that will prey on their customersΒ
Invoiced for failed procedure caused by incorrect preparation instructions provided. They will not resolve the issue. Use BJC or a private practice.Β
Β RecommendedVery good nurses, Aids, the food is actually fairly good. I love that there's subway downstairs and rooms are pretty decentΒ
Frequently asked questions about SSM Health St. Joseph Hospital - St. Charles
How is SSM Health St. Joseph Hospital - St. Charles rated?
SSM Health St. Joseph Hospital - St. Charles has a 3.4 star rating with 967 reviews.Β
When is SSM Health St. Joseph Hospital - St. Charles open?
SSM Health St. Joseph Hospital - St. Charles is open now. It is open 24/7.Β
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