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Sprint

3.4

About this business

Location details

11521 N FM 620 #400, #400, Austin, TX, 78726, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 8:00 p.m.
Tue10:00 a.m. to 8:00 p.m.
Wed10:00 a.m. to 8:00 p.m.
Thu10:00 a.m. to 8:00 p.m.
Fri10:00 a.m. to 8:00 p.m.
Sat10:00 a.m. to 8:00 p.m.
Sun12:00 p.m. to 5:00 p.m.
3.455 reviews
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Jing Lee's profile image
Jing Lee 
4 years ago

Horrible experience. Very poor customer service. The person is very rude. They treat people with different attitude. 

W B's profile image
W B 
4 years ago

Excellent experience. I came here in person on 2021-09-04 around 2pm. I had come from another T-Mobile location that was unable to provide a fully-functional Sprint SIM card for our Pixel 4. A lady, with whom I had spoken on the phone, explained the difficulty, and a gentleman coworker helpfully clarified the technical limitations. We were expected to either need to move everyone on our plan to T-Mobile or to give up on using the Pixel 4. But the gentleman accepted the technical challenge and succeeded. Our Pixel 4 works wit... read more

Maria Rosales's profile image
Maria Rosales 
4 years ago

My mom went to this location to connect her phone and the person who helped her made her pay $50 and didn’t even end up connecting the phone and when she asked him to please help her because the phone didn’t work they were extremely rude to her and buried me. Really hard time speaking English and they were absolutely disgusting and told her that she had to call T-Mobile to fix it. If you’re going to charge for something you might as well check that it works before you charge somebody they were extremely rude and unprofession... read more

Chad Hengst's profile image
Chad Hengst 
4 years ago

Was in the store for 2 hours. Only one customer ahead of us and had to wait over 1.5 hours to replace and activate a phone. At least 6 customers left because they weren’t helped in this 2 hour time frame as well. 

Wesley B's profile image
Wesley B 
4 years ago

Excellent experience. I came here in person on 2021-09-04 around 2pm. I had come from another T-Mobile location that was unable to provide a fully-functional Sprint SIM card for our Pixel 4. A lady, with whom I had spoken on the phone, explained the difficulty, and a gentleman coworker helpfully clarified the technical limitations. We were expected to either need to move everyone on our plan to T-Mobile or to give up on using the Pixel 4. But the gentleman accepted the technical challenge and succeeded. Our Pixel 4 works wit... read more

Frequently asked questions about Sprint

How is Sprint rated?

Sprint has a 3.4 star rating with 55 reviews. 

When is Sprint open?

Sprint is closed now. It will open at 10:00 a.m. 

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