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Springfield Psychological
- Counseling & Mental Health
- Lansdale, PA
About this business
Location details
1120 Welsh Road,, Lansdale, PA, 19446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The providers are fine, but calling them to schedule and reschedule appointments can be a complete black hole. Their portal is terrible, and they *really* need a way for people with severe anxiety and ADHD to schedule and reschedule appointments without the need to make a phone call. They sometimes respond to messages in their portal, but you can’t rely on that as a way to do anything. Twice we have had appointments canceled with no notice (provider went on medical leave or the medical secretary made an error), and we only f... read more
I just spent over an hour waiting for a call back on my billing question. Out of nowhere, they are trying to bill me over $500 for a therapy session (when I have been seeing the same therapist with the same insurance for years). They recently outsourced their billing to some sketchy billing company, and I can't get any answers on my bill. My therapist is amazing, but this practice has gone downhill. It's very disappointing to see. Do better. Update 2-10-25: the billing issues were resolved and the new system seems to be work... read more
UPDATE: After speaking with someone from Refresh Mental Health (the billing department that Springfield Behavioral also uses), I found that my claims were being sent to a different insurance carrier all together and they’re not correcting it unless patients call them. No one was notified that their out of network claims were being sent to different carriers. i surely wasn’t. ORIGINAL POST: Don’t bother coming here if you value your mental health. Towards the end of 2023, Springfield Psychological changed their name to Spring... read more
Don’t bother coming here if you value your mental health. Towards the end of 2023, Springfield Psychological changed their name to Springfield Behavioral and along with that change, they outsourced their billing department to a third-party vendor named Athena Health without properly notifying patients that their information would be outsourced. Ever since, I’ve had billing issues as the associates at Athena Health are incompetent. The first time around, the resolution was that the wrong provider ID was entered on the batch (... read more
I just spent over an hour waiting for a call back on my billing question. Out of nowhere, they are trying to bill me over $500 for a therapy session (when I have been seeing the same therapist with the same insurance for years). They recently outsourced their billing to some sketchy billing company, and I can't get any answers on my bill. My therapist is amazing, but this practice has gone downhill. It's very disappointing to see. Do better.
Frequently asked questions about Springfield Psychological
How is Springfield Psychological rated?
Springfield Psychological has a 2.3 star rating with 31 reviews.
When is Springfield Psychological open?
Springfield Psychological is closed now. It will open at 9:00 a.m.
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