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Springer Professional Home Services
- Home Services
- Des Moines, IA
About this business
Springer Professional Home Services is Central Iowa’s leading pest control company, serving homes and businesses throughout the Greater Des Moines area and beyond. Our QualityPro inspectors and technicians will meticulously inspect the inside and outside of your home or business. Our trained and fully licensed technicians are professional, efficient, and guarantee expert service and effective results, so you can have peace of mind once again.
Location details
1320 NE 60th Ave, Des Moines, IA, 50313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Mid-September 2024, I called Springer requesting an inspection for mice in our garage. We'd had two instances where mice had gotten under our SUV hood and done over $1000 worth of damage. An appointment was set for Sept. 25, with work to begin Sept. 28 8:30-9. I had no knock on door, no introduction that someone would be working on our property, so around 12, I checked to see if someone had done anything. I saw nothing, so I assumed that the technician had not shown up. On November 8, I received a statement for $1650. I imme... read more
Springer had been providing pest control service for our house. We've continued to be billed for service when it was not provided. I sent a request through their website and then a letter on April 18 communicating to cancel our service and that we would not be paying for service billed for the date April 5. Reason: when I was contacted on April 4 about service being scheduled for morning of April 5, I replied that I was not available and requested that it be moved to April 12 or a future Friday. Service did not happen on Apr... read more
Business response:
Thanks for the opportunity to respond. First, I apologize for any miscommunication on our part, operations manager Mark ******* has called and emailed to no response, and your technician has also texted and called and received no response. We did not provide service on the 5th of April as you have stated, you did indeed ask for it to be rescheduled on a following Friday and we did so and completed the work on Friday the 19th, this is the bill that you have been receiving. We have tried to contact you to make amends and to cl... read more
NO stars. There were 3 times someone from Springer came to my house. The first employee to come to my house was a salesmen. After the inspection we asked him about cleaning out a mouse nest under our sink. The man said someone else would come out at another time and clean out the nest. The second time someone came out, was when our yard was treated for ants. He did not clean out the mouse nest, or do anything involving rodents at all to my knowledge. The third employee to come to my house, removed a dead mouse that we had fo... read more
Business response:
This customer entered into an agreement that is for standard every other month pest control, exterior only, interior upon request with unlimited reservice, also upon request, at no additional charge. The initial fee was $200 ($214.00 w/tax completed on 8/20/21 that was paid) and subsequent every other month services at $120 ($128.40 w/tax) each, that were completed on 9/14/21 (paid), 11/26/21 (unpaid), 1/21/22 (unpaid), and 3/22/22 (unpaid). A service ticket for each of the unpaid services was sent to the customer following ... read more
UNPROFESSIONAL AND UNSCRUPULOUS! When we found a sick, dying bat in our home. I called Springer to investigate and DJ was sent out right away. DJ crawled only halfway up a ladder to look in our attic and immediately started coughing telling me that there was such a strong ammonia smell from bat urine that he could barely breathe and that there were a lot of bats hissing at him. He quickly came down and outlined a plan that would eliminate the many bats that are there - the plan would include putting one way cones around the ... read more
The last time we attempted to get service for our contacted date, the technician by Springer did not render any service at our home. My fiancé has attempted to call them and settle this matter. They are hellbent on having us pay for a service not rendered.
Their customer service people don’t understand how to have a conversation with a mutually satisfactory outcome.
RecommendedExcellent customer service!!!
Effective and reasonably priced pest control. We live in the country in a house that was vacant for an extended time that had a lot of pressure from mice and flies. Operative word is “had”.
Brad has done a tremendous job, answers all our questions and has taken great care of our insect and pests. Ants gone, spiders not crawling everywhere and so far no mice.
Frequently asked questions about Springer Professional Home Services
How is Springer Professional Home Services rated?
Springer Professional Home Services has a 4.6 star rating with 620 reviews.
When is Springer Professional Home Services open?
Springer Professional Home Services is open now. It will close at 5:00 p.m.
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