Southwest Wheel Company - Dallas, TX

George S. 

on Birdeye

2 years ago

DO NOT BUY FROM THIS COMPANY , ordered and axel, waited 21/2 months to get it. Axel showed up missing part and the threads on spindle damaged because they think wrapping it in a few wraps of plastic wrap will protect threads. Customer service is a joke. they said they will ship what is missing. not wanting to wait another 3 months for another axel to show up i took to a shop and got the threads fixed. They never shipped missing parts sooooo I have to spend more money to get it all . so after paying for and axel then have to ... read more

Peter M. 

on Birdeye

2 years ago

Took my money and never sent me the order. They don’t respond to inquire about this small 19 dollar order. Total rip off artists.  

Jeremy M. 

on Birdeye

2 years ago

Agreeing with many other reviews, DO NOT do business with this company. Awful communication before big issues were experienced, then outright lies when issues were met. On 4/12/21, I spoke with Netta on the phone explaining that my order was missing parts. She implied I was lying, saying “a lot can happen between picking up the order and arriving at it’s destination”. She eventually agreed to ship the missing parts, saying that due to low staffing it would take some time and refused to give a date the pieces would be shippe... read more

Jerry P. 

on Birdeye

3 years ago

DO NOT ORDER ANYTHING FROM THIS COMPANY!!!!!!!! I paid them $272 dollars for a Reese fifth wheel hitch kit and it arrived missing vital parts needed for the install. Numerous contacts with the company regarding the missing parts, promised that the parts would be shipped to me. Six weeks have passed since they promised delivery and now they will not respond to any messages and I have an expensive boat anchor. DO NOT ORDER ANYTHING FROM THIS COMAPNY!!!!! Their business practices will eventually catch up to them if enough peo... read more

Sherri R. 

on Birdeye

3 years ago

Paced an order on 6/18/20 for a fully "loaded" axle and was told it would ship 6/26/20. i called 7/1/20 to find out it still had not been completed but was told they would complete it that day. it did ship (late) and my husband was in surgery when the order arrived (fedex freight). When we got home just a few hours later we noticed the wheels were damaged. i called immediatley ( within a few hours ) and was told to send pictures which I did. I had to call back again and was told i could get a refund ONLY if I PAID return sh... read more

Joseph M. 

on Birdeye

4 years ago

If possible I would give a Zero star rating. On 07-15-2019 I ordered 2 7,000 lb 4" drop axles. On 07-18-2019 I received an email stating a 1 week delay (OK). I was immediately billed the full amount, nearly $600. On 08-01-2019 I emailed to check the status of the order and received an email from Netta saying she would check and advise -- no follow up. On 08-02-2019 I emailed to follow up -- no response, so I called and got the same (full mail box). Checked again on 08-06-2019 and received the same run-a-round, I called ... read more

Joseph I. 

on Birdeye

4 years ago

I ordered a Fulton F2 jack for my trailer on May 26, the Sunday before Memorial Day. Then I read the online reviews and I got nervous. I sent an email, called, and then as advised during the call, I sent a second email. Then I got to thinking, these people have been in business 100 years and I was letting fewer than a handful of reviews make me nervous. On June 4th I received an email that my Jack would arrive on June 6th, which it did, and in perfect shape, I might add. So I got the best jack I could find for my traile... read more

Ashley & Donna D. 

on Birdeye

5 years ago

Redoing our review. DO NOT order from this company. They sent the wrong hubs twice. When we call we are told we are doing it wrong to measure the hubs. Pete Lopez would not listen, just kept accusing of doing it wrong. The tires are junk....we have tried everything to get them on. They are so badly beaten and warped they won't work. Stay away from the company.  

Jeff H. 

on Birdeye

5 years ago

In July, I ordered a Futon F2 trailer jack. I received a Fulton F2 trailer winch. I talked to a gal named Netta. She assured me that she would address this issue and get it taken care of. She offered to get a pickup for the wrong part and get my correct part coming. After 2 weeks I contacted Netta and tole her that nothing was happening. She told me that she would have to snail mail a pickup slip and it was in the mail before we got off the phone. Once again, I waited 2 weeks and nothing in the mail. I called Netta again. Sh... read more