South Shore Hyundai

Rachel M 

on BBB

8 months ago

If I could give zero stars I would. They are literally the worst and make me want to avoid getting a Hyundai altogether. Wouldnt go here for lease, sales, or service. Their staff is unprofessional, unapologetic, and irresponsible. While my car was there, I never got a call and no messages were returned. I had to continuously track them down for info. Avoid avoid avoid. 

Melanie T 

on BBB

9 months ago

My car has been in the shop for 6 months. They can not fix it. After multiple attempts. They are still requiring me to make my monthly car payments , even though I am without my vehicle . They gave me a loaner car that is low quality compared to what I drive now. The monthly payments on that car is significantly less than what I pay. They are refusing to let me out of my lease and refusing to give me a resolution , yet all they want is my money. I will never purchase a Hyundai car ever again. They simply do not care about th... read more

DANNY c 

on BBB

10 months ago

I would put 0 stars if it was possible, I recently visited the dealership to explore my options for purchasing a new car or refinancing my current car. I was specifically interested in the 2024 Elantra SE. Unfortunately, my experience was far from satisfactory. Firstly, I waited for an hour and a half just to get the numbers, which turned out to be significantly higher than the estimates I found on the Hyundai USA website. When I inquired if these numbers were negotiable, the sales manager, *********************, approached ... read more

Shanell J 

on BBB

a year ago

I would have left 0stars but thats not an option! Service **** terrible I urge you not to go there!! I came in for 4 recalls which we all know if you have a Hyundai expect multiple recalls!! 7:30am appt called out of work for me to get there and be DISCRIMINATED against because my car was old. Literally ******************************* (manager) told me oh your car is leaning we are not touching it I said so youre not doing my RECALLS because the car is leaning he said yes. My car is a 2013 Im pretty sure thats exactly why he... read more

Stephanie L 

on BBB

a year ago

South shore Hyundai did a horrible job selling us a car. We were forced into an ****** priced lease for a car that has nothing in it. The features were not discussed/shown to me prior to getting the vehicle. We were made to wait for 7.5 hours. I was pregnant, we were not offered any sort of food or drinks. We were told a few more minutes . When our salesperson finally decided to finish with us (he was too busy taking other customers) the car had paint specks all over the side of it from the factory. After being promised that... read more

Mohammed A 

on BBB

2 years ago

I bought my second car from them in Jan2022since my first car purchase from them back in Dec 2022 was not so bad and no upcharge besides some small dealership fees.Rightoff the bet,they tried to charge me$4000over the market price when they posted the car on their website with an already adjusted price.The car sticker price was$33100with all the added accessories but on the website,the price was an additional$1500 dealer adjusted the price due to global shortages.I told them I am not paying them$4000over the already adjusted... read more

Anita B 

on BBB

2 years ago

If I could give it zero stars I would. My mother's navigation system stopped working. It took her three weeks to get an appointment. Then the kept the car for four days, just to tell her they needed to install a new SD card. Two weeks later she went back for the card and they told her it did not work, and she needs a whole new radio system. Three weeks later, they cancelled her new appointment and told her to come back in September. This place is the worst! Never buy a Hyundai!!! 

Mark C 

on BBB

2 years ago

Car under warranty. They had my car 3 weeks. Told me they were waiting for approval but i found out they did not contact the issuer of the warrantee until i contacted the warranty company myself. They lied and told me they contacted the warranty company every 2 days. This is the worst-case of incompetence i have ever experienced. From the receptionist to the service manager. Isaah was my service adviser helped by ****** manged by ******* 

Javiera F. 

on BBB

2 years ago

To whom this may concern. I purchased a car there May 25th,2022. During the process, I was very specific and declined all warranties that ***** ( From finance department) was offering.As soon as I declined the warranties he did not seem to want to help me. He was ******* me , throwing papers around so I can quickly sign. So I financed the car for ****** I recently looked over my paper and i was charged ****** for it. When i went to speak to the manager they told me i had warranties on it AFTER i declined, they still added it... read more