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Smith Chevrolet-cadillac
- Auto Repair
- Fort Smith, AR
About this business
Location details
6500 Auto Park Dr, Fort Smith, AR, 72908, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Excellent dealership. Great people. Eric Oswald was awesome and found me just what i wanted. Will recommend this place to everyone.
Business response:
Jo, We are happy to hear about your great experience with Eric! Thank you so much for choosing Orr for your car buying/servicing needs. We are always here to help if you need us!
We bought our car about a year and a half ago. It was still Smith and is now Orr, but the same great employees are still there. We love LeaJane Clotfelter & Julie Thomas. Shane & Hunter are great too. Thanks for all of the hospitality. With sincere gratitude, Dena Huck.
Business response:
Arthur, We are so happy to hear about your great experience with our employees! Thank you so much for choosing Orr for your vehicle servicing needs. We are always here to help if you need us!
My salesman was Dennis Monterroza and he was fantastic! I was looking for a used car and he ended up getting me into a 2016 Equinox for less money than the used car by taking advantage of the Hail Sale. Dennis was so personable and genuine, he listened to what I wanted and delivered more than I thought possible! I work in the retail industry so I know what good customer service is and Dennis is a class act and cares about his job and making his customers happy! Thanks Dennis!!
Business response:
Roxann Harold, I do apologize for your recent experience here. We are actually hiring another receptionist to help out with our call volume and have taken necessary actions in the mean time to help out our receptionist. We strive to please our customers and appreciate your feedback so that we can fix it. Again, I do apologize and I hope that you give us another chance in the future
I bought a certified used truck , a 2009 Sierra , a very nice truck and a lot of money . I put less than 2000 miles on it and the engine light came on . Took it to the deler to be repaired 4 times . And they told me they could not fix it . That it needs a new engine or rebuild . I have been putting up with this for 3 weeks now they say that they care about the customer .
Business response:
Jack Mader, I do apologize for your experience here. Can you please call our Service Manager, Angie Anderson to discuss your experience? We would like to make it right with you.
I took my truck to get looked at because it would not go in reverse. I paid $100 for a diagnostic. After initially telling me it would cost 2000 they called back and told me it would cost 3300 and I needed a new transmission. I told him no and went to pick it up to take it somewhere else and amazingly when they pulled my truck around the reverse was working again..... Glad I didn't waste $3,300 while my truck fixed itself sitting in the parking lot.
Business response:
Hello Kelsey, on behalf of the Service Team, we do apologize for the confusion. Our intentions are to take care of our customers completely. I brought your review to our Service Manager and Director so that they could look into it. The Service Director, Duane Logan explained to me that as soon as the engine gets hot, that the reverse can get stuck. After the truck had time to cool down, the operating temp allows the reverse to work again. Again, we do apologize for the confusion. If you would like to discuss this issue with ... read more
I will not do business with Smith Dealership again. About a year ago i was sold a "certified pre-owned" pathfinder. After having it home a couple of days our front bumper popped loose on one side and then realized that the paint didnt even match. Also, when driving it home the acceleration of the vehicle wasnt like my altima..i had to take it back because i would pull out on busy street and it would not go. Super safe with 2 small kids in the car. Then my back up camera went out.i paid to get it replaced and now a plastic pi... read more
Business response:
Christa, I do apologize for your experience. This Facebook page is actually for the Chevrolet Cadillac store. If there is anything that we can do for you over here, please let us know.
I had seen a Buick enclave at Smith Chevy Buick before the hailstorm and they had it listed for 21995 after the hailstorm I went in to test drive it and asked for the best deal possible and the salesman quoted 22500! I was so mad. He and I discussed the price over the phone before I ever came to the lot. When I got angry and was leaving he asked so do you wanna pay the 21995. This car had hail damage all over it. And they had the nerve to raise the price. What terrible business !! I suggest going to Everett Chevrolet-Buick i... read more
Business response:
Susan, I am so sorry to hear about your experience. Were you at Smith Chevrolet Cadillac or Smith Nissan? I informed my General Sales Manager, Luke Spoon at Smith Chevrolet Cadillac and he would like to speak with you about it, as well. If you would like to speak with him, can you please message us your phone number and the best time to reach you?
Do not go to this place they scam and lie! We have been looking at a truck since last Saturday before the hail hit and then we went down there to look in person last night the price was 30,000. When my husband had went up there today the price was increased to 31,000 after the hail damage. My husband made an offer which of course they didn't want they then made him a different offer which was crazy for a hail damage vehicle. Then he was asked if he wanted them to run our credit on what they offered us which the answer was no... read more
Business response:
I understand Jennifer. Again, I do apologize for your experience. I was asking because this Facebook page is actually for Chevrolet Cadillac. Nissan has their own Facebook page. If there is anything we can do for you over here, please let us know.
Frequently asked questions about Smith Chevrolet-cadillac
How is Smith Chevrolet-cadillac rated?
Smith Chevrolet-cadillac has a 4.2 star rating with 454 reviews.
When is Smith Chevrolet-cadillac open?
Smith Chevrolet-cadillac is closed now. It will open tomorrow at 8:00 a.m.
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