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Smith Chevrolet-cadillac
- Auto Repair
- Fort Smith, AR
About this business
Specialize in providing the best automotive buying experience. We sell new and used cars and trucks, service all makes and models and we have a collision center on site for those needed emergencies with your vehicle. We also specialize in internet car sales and have a stellar internet team to assist all of our online customers in the buying or selling process.
Location details
6500 Auto Park Dr, Fort Smith, AR, 72908, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
pushy finance, horrible service department. Supposed to have two years of free service, each time I bring it in they always try to charge me. Scheduled me to have my windshield replaced at 1 o'clock on a Saturday, which is when the service dept leaves for the day. Also didn't have record of that appointment being set up upon arrival. Waste of time. Can schedule service appointments weeks in advance, pull up and have no record of my appointment being scheduled. I waited two hours for an oil change because my appointment appar... read more
Business response:
Milo, I do apologize that you have had a negative experience here. I can assure you that it is not the usual with the appointments not being scheduled. We try our best to create a streamline convenient process for our customers and we deeply apologize for the inconvenience you experienced. If you do decide to give us a change in the future, please directly ask for our Service Director, David Graham so that he can personally schedule the appointment for you.
Don't take your car here to get it worked on unless you want to have another problem with it right afterwards and not have it be covered on the warranty.
Business response:
Joshua, I am sorry that you feel that way about our Service Department. We have highly skilled mechanics and constant training is very important to us at Orr. I am not sure of the details of what took place in your situation but I would be glad to see if there is anything that we can do for you. Please message us the details. Thank you.
My sales person was nice but I shared all the information about my vehicle and trade prior to coming to the dealership. I drove 130 miles, 260 round trip for nothing. I was under the impression I would be able to trade a newer vehicle for an older one, nope. Got there to be told be the sale manager that "they couldn't put my negative equity into a vehicle that old." So what was the point of me giving all the information prior to if you weren't going to use it and make me add 260+ miles to a vehicle I'm trying to trade. Sorry... read more
Business response:
Nikki, I do apologize for your negative experience here and with Chevrolet. It was not our intention at all to waste your time or have you put miles on your car for nothing. We have a team that will try every avenue possible to help our customers get into a new vehicle. From our Sales Consultants, Floor Managers, Desk Managers and Finance team, they will try every avenue that is available to us. Unfortunately, this time we were unable to help and I'm so sorry about that. I do hope you consider giving us another chance in the... read more
OrrChevyCadillac is only place to Get your next vehicle!! 5 Star service guaranteed every time!!!! ASK FOR BLAKE GENTRY
Business response:
WooHoo! That's right, Blake! Thank you for your rating!
Awesome people work to get you in your dream vehicle ty
Business response:
Thank you so much Paula!
My husband & I bought our first family car today with the help of David Hawks!! He was so helpful with everything & has an awesome attention to detail!! I highly recommend asking for David when you visit the pre-owned lot!! �
Business response:
This is awesome! Thank you so much for your business and for taking the time to share your experience!
Did you people lie to my friend Jayme and then refuse to make things right?? Told her to get a lawyer. What kind of business does that??? TERRIBLE!!!
Business response:
Hello Mrs. Henry, my name is Sierra and I have been speaking with your friend off and on today and am taking the necessary steps. Our General Manager is aware of the situation and will be meeting with her to resolve any issues. We are doing everything we can to ensure our customers' satisfaction. Thank you for your feedback.
I had a great experience at Orr Maxx. Derek was very helpful and went above and beyond to get me in a truck. I would recommend Orr Maxx to everyone.
Business response:
Awesome! Thank you so much for your business and for taking the time to share you experience with others! Congratulations on your new truck!
I think the best way to describe them are white collar fraud specialist. They bait & switched us which is highly illegal I kept the old vin he tried to tell me he didn't write down vin right (said he left number off) nope I kept that trusty little post it paper got all the proof SO If you do anything with them please buyer beware!!
Frequently asked questions about Smith Chevrolet-cadillac
How is Smith Chevrolet-cadillac rated?
Smith Chevrolet-cadillac has a 4.2 star rating with 454 reviews.
When is Smith Chevrolet-cadillac open?
Smith Chevrolet-cadillac is closed now. It will open tomorrow at 8:00 a.m.
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