Silver Sands Vacation Rentals

REBEKAH R 

on BBB

5 months ago

We checked in late to Dolce Vita and while walking around the house we found c*** roaches inside and outside the house 3 of the toilets were leaking and loose and the water was cut off on two of these toilets showing it was a known issue. When we started settling in our son found a bed bug crawling on his bed and we called to report that and the other issues and they confirmed it did look like a bed bug and we let them know we would be getting a hotel. We were told that they could cover the hotel for the inconvenience.The ne... read more

Leah J 

on BBB

8 months ago

My **************** will never use Silver Sands **** Rentals again. First we were scheduled to drive on *************** during hurricane *****. I called on Saturday evening as we had to leave at 4AM Sunday morning. I had to call due to a lack of communication about the mandatory visitor evacuation. I had sent three emails over two days prior to calling without a response. I spoke to the office manager who told us in a recording "Don't Come" and promised SSVR would return our stay. I ensured the conversation was being recorde... read more

Jerry B 

on BBB

8 months ago

I hired SSVR to manage 18 of my properties. The one year I used them was the worst financial year Id had financially. When I fired them, they stole my website and my property name which now directs internet searches to their website. *** hired an attorney for a cease and desist in this matter. Additionally, the damage waiver they collect from each guest is never used as intended. I had to spend thousands of dollars in repairs that should have been paid by SSVR. Im also lawyered up in this matter. Absolutely the worst managem... read more

Anji M 

on BBB

9 months ago

We have had a horrible experience. We arrived and there were dirty water bottles, and drinks left on the front patio. We called immediately Upon arrival. They advise they would have housekeeping come by. The four days we were there, no one came by. The doorhandle leading out to the back patio and pool broke off. We called Maintenance three times to fix it. They kept telling us someone would come by no one ever showed up. We spent the entire vacation dealing with a broken door, going out to the main back patio. We will never ... read more

Maggie G. 

on BBB

a year ago

I am an owner of a property Silver Sands managed. They were unable to secure any bookings for 3 months and only one booking in the future. This level of non performance is unacceptable. I lost so much money signing with them. Im terminating with them which is going to cost me $1500. Im terminating a company that cant perform and they want me to pay them! They should apologize for their lack of performance and waive the termination fee because they under perform. If you own a vacation property, do not sign with them. 

Rene E 

on BBB

a year ago

Terrible experience. Stayed at **** and tonic in Port a . Advertised 2 king size ********* had one. Since it didn't say garage access then you couldn't use the garage. So we kept unloading two trucks full of expensive items. Called several times saying golf cart parked in wrong location. When it wasn't. No soap shampoo broom much of anything to use. Tried to call starting day one no call back ther than to say about owners upset about parking the golf cart in neighbors area. Told them again ***** has responded to my concers .... read more

Dwight P 

on BBB

a year ago

I rented "The Best Little Shorehouse In *****" for a family vacation through Silver Sands Vacation Rentals for the week of 05/13/2023 to 05/20/2023. Upon our arrival, we found the house to not be very clean, with sand, dog hair, and dust on the floors. We later found that the outdoor shower did not work, and there was no propane for the fire pit. We also found that the was no hot water to the sink in one bathroom, as well as in the shower in a second bathroom. The disposal in the kitchen sink did not work, and had food debri... read more

Vanessa N. 

on BBB

a year ago

We rented *********** townhome for the weekend. Everything was perfect until we found out that night that we didnt have hot water or a working stove to make dinner. I called the after hours maintenance line and of course no one answers. Maintenance finally shows up the next afternoon after several more calls and we had to be moved to another location after they tried to downgrade our stay and give us a smaller place! We spent all morning and afternoon re-packing and moving and unpacking all of our belongings to a new place. ... read more

Patti C. 

on BBB

2 years ago

We, rented ******************************, TX.from June *****, 2022 . As soon as I, opened the door there were died roaches everywhere ! Water and sand where still in the main bathtub . We, took our shoes off at the front door and the floor was filthy ! I, rented this place for my 70 TH Birthday and I had family coming from ATL. and S. F. . I, was total embarrassed ! I, was excited to see my grandson whom I only get to see twice a year . Instead I, am rewashing every dish in the place . As I'm washing the first load of dishe... read more