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Service - Metro Ford
- Automotive
- Miami, FL
About this business
A few of the service duties efficiently performed by our technicians include new tire installation, brake pad replacement and engine diagnosis. After you complete and send our online service appointment form, one of our friendly department staff will be in contact with you at their very first convenience. Plenty of car owners around Miami bring us their automobiles in for routine servicing as well as for unexpected repairs which come about. We look forward to arranging your visit at the Metro Ford Inc Certified Service Depar... read more
Location details
9000 NW 7th Ave, Miami, FL, 33150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 3:00 p.m. | |
| Sun | Closed |
Awful experience! They advertise the price of the car thousands under the price they will actually sell it for. They will not provide quotes online and bait you to come in only to increase the price of the car and not honor the online pricing. They have a good rating on the BBB site because they have their employees fill our fake reviews to keep their ratings up. They do not care about customer service. I would never do business here after the experience I had with them.
Business response:
Sorry you couldn't get the vehicle you were hoping for but the accusations of fake reviews is ridiculous. All of our reviews are from great and loyal Metro Ford and Lincoln customers who know Metro Ford is the place to purchase and service all their Ford and Lincoln vehicles. Hope you find the vehicle you are looking for.
General manager ***** was rude, asked me if I was death over the phone smh. I have no idea how he became a manager. The dealer Kept my original tag (which was left on my trade-in) and claims I requested a transfer of tag instead of a the new one I already paid for..I had tolls that needed to paid (which I did) and was told I would get a temporary tag until they got a hold of my new one and ship it to me (never happened). I can keep going but the point is don't waste your time with these guys. They're scraping for dollars it'... read more
Business response:
The customer purchased a vehicle in January. We could not transfer his tag due to toll violations. We offered a temporary tag until he got the tolls taken care of. Once the tolls were taken care of we were able to get his renewal and transfer for his current tag. We sent customer registration and he called stating he did not get his tag. I called him and he stated he purchased a new tag but all documents state transfer tag and that is what he paid for. If he wanted a new tag we would have charged the fee for a new tag at tim... read more
My husband and I had been shopping around other dealerships and was feeling like we were getting the run around until we went to Metro Ford Miami met Sheldon Holland and felt welcomed. His service was excellent and professional and not overwhelming at all. Thank you
Business response:
Yolanda, thank you for taking the time to leave us your response to Sheldon H's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Thanks again for the 5 Star recommendation, and have an amazing day!
I've been trying to make a deal work with alot of Ford dealerships all around Florida. Everytime I'd call, I'd get the usual walk-around and "won't spend to much time on you" type of responses. Ford Metro, and specifically my guy, Frank, were patient throughout the entire process, worked with me remotely, over the phone, text, onsite, after-hours, whenever I had a little time to squeeze in, Frank was there. And he always got back to me. Because of Frank's level of service I knew the deal had to go through Metro Ford and at t... read more
Business response:
Leandro, we set high expectations for ourselves so it's gratifying to hear you had a great experience with Frank Ortiz and Metro Ford. If there is anything else we can do to assist you, please let us know! Take care!
I felt safe with COVID, all the sales person where practicing social distancing, and the staff was awesome.
Business response:
Alexander, thank you for taking the time to tell us how we did and we really appreciate the business. We hope to see you again and have a great day!
I bought my car from Metro Ford and was lied to by their rep, my car broke down as soon as I left the lot, my tags didn't come on time and there is virtually zero support after you buy the vehicle. Stay as far as you can from this dealership.
Business response:
***** we are disappointed to see you had a negative experience at our dealership. Please contact ***** ******** our General Sales Manager at (XXX) XXX-XXXX at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you for taking the time to give us your honest feedback and we look forward to speaking with you real soon!
Excellent service. Frank incredible seller, very attentive and patient. The best that could touch us
Business response:
We are pleased to know that everything was completed to your satisfaction! Feel free to reach out if there is anything additional we can do for you.
The customer service and staff at Metro Ford has always been attentive and friendly. The employees are very helpful and communicate with the customer regarding the status of their vehicle during service. I highly recommend Metro Ford when purchasing or servicing your vehicle!
Business response:
Alexis, we're happy to hear you had a great experience with our Team here at Metro Ford! If there's anything else we can do to assist you, please don't hesitate to reach out. Thanks again for your business!
Great service and selection. Got the car I wanted at a great price. Staff was excellent and helpful and even delivered my car to the house which was great during these times.
Business response:
Ricardo, we set high expectations for ourselves so it's gratifying to hear you had a great experience with us here at Metro Ford. We hope to be of service to you again! Take care!
Frequently asked questions about Service - Metro Ford
How is Service - Metro Ford rated?
Service - Metro Ford has a 3.9 star rating with 99 reviews.
When is Service - Metro Ford open?
Service - Metro Ford is closed now. It will open at 7:30 a.m.
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