This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Service - Metro Ford
- Automotive
- Miami, FL
About this business
A few of the service duties efficiently performed by our technicians include new tire installation, brake pad replacement and engine diagnosis. After you complete and send our online service appointment form, one of our friendly department staff will be in contact with you at their very first convenience. Plenty of car owners around Miami bring us their automobiles in for routine servicing as well as for unexpected repairs which come about. We look forward to arranging your visit at the Metro Ford Inc Certified Service Depar... read more
Location details
9000 NW 7th Ave, Miami, FL, 33150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 3:00 p.m. | |
| Sun | Closed |
This is the MOST WORST! place to purchase a vehicle, they are a bunch of BULLIES and they think that they can treat customer any way they want. they are NOT HONEST? at all when it comes to purchase and repairs of your vehicle, I wish I NEVER purchase my vehicle from these dishonest people
Horrible experience, worst experience ever. This is the first time in my life that I regretted to go to this dealer. After talking with a sales person, he went out to check the value my car, less than 3 minutes and he came back with the sales manager, named Jesus Alvarez, a shaved Cuban guy that think he can intimidate buyers with his body language expression or knowledge. I am a Cuban and believe me, I hate this kind of Cuban persons who think that they are the only one who knows everything and always they has the right. He... read more
Horrible experience, worst experience ever. This is the first time in my life that I regretted to go to this dealer. After talking with a sales person, he went out to check the value my car, less than 3 minutes and he came back with the sales manager, named Jesus Alvarez, a shaved Cuban guy that think he can intimidate buyers with his body language expression or knowledge. I am a Cuban and believe me, I hate this kind of Cuban persons who think that they are the only one who knows everything and always they has the right. He... read more
Business response:
Unfortunately, the vehicle is worth less on the trade than the customer would like. Sorry he felt the Sales Manager wasn't helping but he was giving what the value is based on several parameters. We do have the lowest prices, and we do take care of our customers. We just couldn't make a deal. We tried and he tried but we could not make a deal.
By far the worst service I have ever encountered. Not one employee at the Metro Ford ****************** has an education or respect for their customer. Manager ***** ******* threatening me because he wanted me to move my truck 5 times to different locations and I got fed up and told him no I was only here to get a key. He told me he would call the cops on me next time I come over here. If this is the type of service you provide your customers I see you closing your doors sooner
Business response:
I spoke with ***** and listened to his concerns and will address our team in reference to the situation that occurred. He mentioned he will close this out.
If it were possible, I'd give no stars. Their customer service in the service department (particularly *************************, ***************** Manager) is unacceptable. They had my vehicle for over 6 weeks and ************************* claimed that it would be at least 2 more months. He was extremely rude and unhelpful. This is unacceptable for a service department. I picked up my truck and took it elsewhere.
Business response:
Unfortunately we are backed up in our transmission area and informed customer of other options and he picked up and will take it elsewhere. Customer spoke to *************************, our Service Director, not ************************* which was the business card he was given. I have several employees that over heard the conversation and at no point they felt ***** was extremely rude and unhelpful. I wish we were able to help the customer but unfortunately as explained to the customer we have an order and we would not get t... read more
With no professional behavior, they did not accept my car for maintenance only because I complained about a previous intervention that was not done well.I brought my car because it had the same problem that they had fixed a short time before, their manager told me that if I didn't trust them he would not accept the car. Absurd!Besides, I had twice received a letter from **** Headquarters inviting me to come to the dealership to change defective parts, for four months Metro Ford told me they didn't have parts. Ridiculous.
Business response:
Customer previously was in for a concern December 2021. Vehicle left repaired at that time. Customer returns October 27, 2022 with noise concern in steering. Our Service Advisor mentioned a Diagnosis fee if the repair was not covered under the 2 year Unlimited mileage warranty when the repair was completed December 2021. Customer refused and began raising his voice and mentioning we were not being truthful about determining cause of noise. Service Advisor mentioned if he felt that he did not trust us he could take vehicle to... read more
Douglas ... You and the whole team there did a phenomenal job.The way I was treated throughout the whole process was great.Thank You very much. I would give the team 10 stars if I could.
Business response:
Hello, we set high expectations for ourselves so its gratifying to hear you had a great experience with Douglas M*****. We hope to see you again! Enjoy your new Metro Ford Mustang!
Metro Ford knows how to treat a customer. First, ******** my salesman was great. Then his manager,Rob, found me the best deal with the lowest interest rate to purchase my used vehicle. I am 100 percent satisfied and thank them.
Business response:
Hello ****, thank you for taking the time to leave us your response to ********* and Rob's outstanding customer service! We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Have a great day!
This service department is completely unprofessional. There is absolutely no communication between the service manager and the repair people. Car was partially repaired after paying $600. We complained and the manager offered to fix the missing part. Left the car there 2 extra days to get it fixed. Came back, they gave us the keys without saying anything, went to the car and it was exactly the same. No explanation, apologies, or nothing...Went back and the explanation was that it cannot be repaired. That it required changing... read more
Business response:
Thanks for taking the time to leave us your honest feedback. We are disappointed to see you did not receive top-notch customer service from us. We pride ourselves in Customer Satisfaction as you can see with our A+ Rating with BBB. As for your vehicle we did reconnect the bumper but since it wont completely hold a new bumper is the proper repair which was mentioned to you. I am sorry you feel nothing was clearly explained. If you would like more explanation please give ************************* a call at ************. Thank ... read more
Frequently asked questions about Service - Metro Ford
How is Service - Metro Ford rated?
Service - Metro Ford has a 3.9 star rating with 99 reviews.
When is Service - Metro Ford open?
Service - Metro Ford is closed now. It will open at 7:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com