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Serda Hawthorne, MD
- Family Practice
- Ensley, FL
About this business
Excellence in caring for the whole patient - mind, body and spirit.
Location details
1190 E 9 Mile Rd, Ensley, FL, 32514, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was told by Dr Serda at my last appt that she would not be prescribing pain meds for me any more no reason given I tried once again to make an appt with a pain management Dr she gave me his name and number I called and they wouldn’t give me an appt because1. She hadn’t sent a referral and they don’t take patients already on meds I was told that Dr Hawthorne knows that 2. No plan to help taper me down on a pain med I’ve been on for 15 years what about withdrawal ? I guess that’s my problem I’ve never missed an appt never re... read more
Business response:
Our Serda Hawthorne truly values your feedback, and we are sorry to hear about this experience. Please contact our Clinic Manager, Loretta Hutchens at 850-494-4600 so that we may discuss this situation further. Thank you.
This doctor has no respect for her patients. After making an appointment and waiting a whole month, her assistant called an hour before the appointment to tell us that the doctor did not want to complete the appointment and that we could look for another service provider.
Have to edit to get posted because I keep violating the rules somehow. I’m learning that anything negative with details seems to be excluded as a violation Waited 3 months for a new patient appointment, show up 30 minutes early to complete paperwork, the employee checks me in and then I wait until 30 minutes after the appointment and advise them I’m waiting like the sign says. After a bunch of the staff talking to each the doctors nurse comes out and the receptionist explains to her how she went back and explained yo Dr Hawt... read more
I waited three months for my first visit. Thank goodness I went in a week Early to get paper work done just to find out that they didn’t even have me on the schedule. If they mess up on the first visit I would hate to see what they would do on the second or third time would be.
Business response:
We are very sorry to hear your first impression was negative. Please reach out to Jordan Gray, Clinic Manager at 850.494.4600 so that we may look into this further. Thank you.
Dr Serda Hawthorne is a caring and knowledgeable primary care physician. She takes time to check labs thoroughly and explain results, grateful for the excellent gives to my husband and myself!
set the appointment online,was told at the office that the provider does not work on the day of the appointment also told it will be months before new one will be available.In addition was told other providers at that office will need pemission from former practitioner in a different city and a different county to see me
Business response:
Our team truly values this feedback, and we are very sorry for the negative impression HCA Florida West Primary Care left. Please contact Jordan Gray, Clinic Manager, at 850.494.4600 so that we may work to make the situation better. Thank you.
I had scheduled my visit on Lina a month or so aga. A week before my appt. someone from her office called me to say there on line booking is messed up and someone was booked in my spot. They could not offer me another appt for over a month later! So unprofessional! They should have taken responsibility for their “messed up” on line booking system by offering me an app within the week - since it was their screw up. Will definitely look for another doctor.
Business response:
Thank you for sharing this feedback. We take these concerns very seriously and would appreciate the opportunity to discuss your feedback offline. You can reach us at 850-494-4600 between the hours of 8am and 5pm. Please ask for Michelle Jones, Practice Manager.
Dr. Hawthorne is great. She really takes time with you and you can tell that she cares! I'm glad that I found a great family doctor here.
Although it was my first appointment she did not waste anytime and got the ball rolling to correct the health issues I am facing! She listened to what I had to say and addressed any questions I had. She explained what she was going to do that day and what would happen in the next few weeks! Very friendly!
Frequently asked questions about Serda Hawthorne, MD
How is Serda Hawthorne, MD rated?
Serda Hawthorne, MD has a 4.6 star rating with 248 reviews.
When is Serda Hawthorne, MD open?
Serda Hawthorne, MD is closed now. It will open on Monday at 8:00 a.m.
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