Scott Robinson Chrysler Dodge Jeep Ram

Katherine V 

on BBB

3 years ago

I went to Scott ******** Jeep to purchase the Jeep I was leasing because the lease was up. Chrysler Capital emailed me the lease payoff which included the total cost I would need to pay to purchase the vehicle. I was told to take the lease payoff letter to any Jeep dealership and that I could pay the listed amount to the dealer for the car. The dealership told me that in addition to the payoff amount listed on the lease payoff letter, I would need to pay tax, title, license, registration and a processing fee. I said that did... read more

Henry P 

on BBB

3 years ago

Horrible, nightmare vehicle repair service experience. Took my vehicle in on X-XX-XX with a 9:45A.M. appointment to have the actuator changed in the driver's side sliding door. I picked the vehicle up on 3-19-22. I left the vehicle with the intention of getting it back later that day. However, when I called to check on the status of the vehicle, i was told it would have to remain over night. On X-XX-XXXX appox. 4:30 P.M. , I called and the vehicle still was not ready for pick-up.I picked the vehicle up on 3-19-2022. This is ... read more

Scott D 

on BBB

3 years ago

These optional additions are NOT optional. I was told by Chris that I HAD to pay for LoJack regardless because it is already installed... $1,500 for something I do not want. One of the non-optional additions isn't even installed on the car. Key replacement program? Really? You are going to force me to join a program? This is like a resort fee at a hotel only the hotel tells you up front. This is just a shady tactic to make up the difference in the sale price. Don't think it goes un-noticed that the made up amount on these ad... read more

Barry B 

on BBB

4 years ago

Classic bait and switch tactics involving dishonesty, poor customer service, Scott ******** advertised price clearly read then at time of purchase disclosures 1) Clear Shield $495 2) Mopar EVTS $1395 , key replacement $395. All are added weather you want them or not. $40,521 but real price was $46,434.69 before taxes and license. Steer clear of this dishonest dealership, as they earned and deserve the D- rating from BBB 

John Y 

on BBB

4 years ago

I had an issue with one of the infotainment screens not displaying correctly on my brand new 2021 Chrysler Pacifica (Things looked pixelated). I took my car into service at Scott ******** Chrysler, Dodge, Jeep, Ram on 1/19/2021. It took them a whole day for them to tell me that they needed to order a replacement part. I agreed and they gave me an ETA of end of week for part to arrive. This is where the communication completely broke down. I waited till the end of week and nobody called me so I called Humberto Haro my servic... read more

Kate W 

on BBB

4 years ago

The service department is is HORRIBLE! They do NOT communicate with customers. Every time I drop my car off it takes over 24 hours for them to even look at it (even with an appointment). They do not return phone calls and do not update you on the status of your car. I also have a service contract which entitles me to a rental once the car has been "diagnosed" but have never been offered a car AND can never get anyone to call me back to arrange one. I have had these problems with every single service provider at this location... read more

Anna C 

on BBB

5 years ago

Signed for a leased vehicle that I was told was able to tow my Airstream only to learn that the sales person was not correct about the tow capacity of the new Gladiators. After reading forums online I learned the difference and immediately reached out to their sales team. I learned the sales reps who helped me had been laid off due to covid. I reached out to customer service a couple of times and personally spoke to ****, the General Manager, who said he would research the problem and get back to me. It's been about a month ... read more

itsmo 

on BBB

5 years ago

Saw a vehicle online that we were very much interested in. Went out to Scott ******** Jeep in Torrance to test drive. The salesman was very helpful during the test drive. Pleased with the car we asked to move to the next step, informing him that we are already pre-approved through our credit union. Upon submitting the credit app, and reminding him that we are not interested in financing, he returned with Chrysler financing options, as well as the sales pitch for some theft alarm system. We restated that we were not intereste... read more

Jess H 

on BBB

5 years ago

I've been taking my vehicle to Scott ******** Ram for service for 4+ years as it is still under warranty and have grown more and more frustrated with their customer service. The last time we brought our car in it took over a month to complete very basic repairs and getting in touch with someone from the service department was impossible. We were provided with a rental car for use while our car was in the shop after calling and pressuring them to do this twice a day for over a week. They used to secure the rental car for you ... read more