Scholastic Inc.

Ee E 

on BBB

a year ago

This company does not refund left over money and if you ask why their customer service will say its policy.So why is that the policy,it just is. Do not give your kids money for this company. 

Holly M 

on BBB

a year ago

Buyer beware! When I left teaching in Native villages of ******, I left my classroom library behind, worth around $2,000 - all bought from Scholastic over the years. Once in WA, I placed an order in the amount of $774.76 to restart my classroom library.I had to return all the duplicate books they sent me on accident. Their mistake, but I sent them the books. I was honest. Then, I decided to leave the classroom shortly after all the books had arrived. I had not even touched them, still wrapped and in a box. I mailed them all ... read more

Marianne K 

on BBB

a year ago

I placed an order through Scholastic ********* in December 2021 for $74.71. At this time, Scholastic charged my credit card for the order. Scholastic, however, never sent me my book order even though my credit card was charged for the order. I hear nothing from Scholastic. Then, in July 2023, Scholastic sends me an email with an invoice showing a credit balance for the $74.71. I think, great, I'll spend my credit balance on a future order. So on October 26, 2023, I login to my Scholastic ********* account to place an order, ... read more

RacheL S 

on BBB

2 years ago

Shady billing practices. I authorized ****** payment through my Scholastic Book Club account for two book orders. They only charged 3 out of 4 books to my ****** account. Then they started sending me invoices telling me I owe. I logged into my Scholastic account but it shows I paid with ******. I reviewed my ****** account and see they didn't charge me for the last book. I call to get it straightened out and they say I have to give my credit card number over the phone. I cannot pay through my account online or through ******... read more

Elizabeth D 

on BBB

3 years ago

I placed an order through Scholastic in September, and my card was charged $77.58. Between the time I ordered and the lag of Scholastic to finally send the order out my original card had been canceled. So I ended up getting a invoice for $81.58 since supposedly the original charge was only a hold (though I could see it on my credit card). They attempted to charge me more because supposedly the sale tax can change any time they feel like it. So I not realizing they have over charged me for my original order. On top of that th... read more

Shannon L 

on BBB

3 years ago

Scholastic has the worst customer support that I have encountered in recent years. I have emailed them three times and called three times as well and have not received a response. Like others have stated, they charged customers for items ordered several months ago. They did send an email stating that this would be occurring, however they made numerous billing errors. It seems like they have an incompetent offshore team manually keying in the charges. My Scholastic account listed seven orders between October 2021 - January 20... read more

Ana W 

on BBB

3 years ago

I returned my order to scholastic, following the steps that their representative stated over the phone and now they wont refund my purchase, which was over $300. I spent $20 to ship it back via to them via ground commercial. Their warehouse was closed for 2 months, their system changed over the summer and now they cant find my order and they wont refund me the money. Ive tried to contact them many times but it takes over an hour on the phone to get a hold of a representative. When I was able to speak to someone and follow th... read more

Dorie W. 

on BBB

3 years ago

Ordered 2 separate book orders so each child could get their books separate 9/2021 because we were not allowed in the school for the book fair. Did not receive 1st books until end October and 2nd order not received until November 2021. Then I get an email saying they were going to charge my card for the orders in February 2022. Almost 6 months after I placed the order!!! I paid my orders in September when I placed the book order. If your company doesn't take the money them that's on you. It's insane and now I am bring told t... read more

Maria P 

on BBB

3 years ago

We've placed several orders over the years. We've had unreasonable shipping delays and missing items several times. Most recently, we placed an order in October ************************************* February 2022. We will never be ordering from Scholastic again.