Safeware, Inc.

Alyce M. 

on Birdeye

3 years ago

We purchased Safeware protection three years ago and have reached out for service 4 times in the past three years with no luck. Now we are being told they cannot clean our furniture as there has been an accumulation of stains - we have two toddlers at home and they are messy which is why we bought the protection. This feels like a total scam when a cleaning company says we can't clean your couch because there are stains. I would not recommend wasting money on a policy when the customer service reps are condescending and d... read more

David R. 

on Birdeye

4 years ago

Sent an email a week ago requesting information on an equipment purchase, but have not received a response. Called a couple days later for customer service, told that customer service cannot assist with claims and then sends you back to the beginning menu. Tried this with several departments and ended up at the same point each time.  

Gail B. 

on Birdeye

4 years ago

My claim is being denied within 2 hours or submitting it and no reason was given at all. Furthermore, I can't get ahold of anyone in customer service to speak with. The automated phone number just leads you in circles. I will never purchase this type of thing again and will also let everyone I know not to do it as it is a waste of money and time. My 3-year old couch now needs to be replaced due to peeling and my claim is denied with no reason. And they will not contact you and communicate so I'm literally left with noth... read more

Wesley H. 

on Birdeye

4 years ago

i have been debating with myself as whether to give 2 stars or 3 stars. I'm giving 3 because they offered to fix it... here's the breakdown: PROS: [1] the customer service is good for the most part, besides a minor miscommunication with one of the associates. they are very polite and helpful. everytime i called they took actions, including contacting the repair shop. [2] the warranty is very affordable only costing $25, so all things considered i'm not too dissatisfied, however.... CONS: [1] they replaced my tou... read more

Jennifer G. 

on Birdeye

4 years ago

ONE star because cannot do ZERO.  The middle glass on my oven burst during the self clean cycle.  Repeat - the MIDDLE glass which you cannot access unless you remove the inner glass.  But since glass isn't covered - even if you CANNOT reach it with human hands - my WORHTLESSWARE warranty is just that - worthless.  I am out over $400 for the part and then there will be service on top of that.  NOT worth the money; too much of a headache. 

Chris F. 

on Birdeye

4 years ago

This company is a complete scam. When I purchased my furniture I bought the warranty and was told “everything” was covered. That proved to be untrue the moment I attempted to make a claim. For starters, the technician who came to repair the furniture was fairly new and had no clue what he was doing. The wood in the recliner portion of the couch was broken, causing the armrest to sink in. He didn’t even look at that part because he said it wasn’t on the ticket. However, when the claim was denied the supervisor I spoke to said... read more

Shirley M. 

on Birdeye

4 years ago

Was on phone for 1 1/2 hrs trying to get help- hung up on twice - referred to Fortegra( which was not correct) finally got Justin Campbell on at Safeware and he got answers in minutes! Felt very confident in his assistance- actually took me from aggravated to feeling helped quickly! Hang onto this guy! 

STELLA W. 

on Birdeye

5 years ago

I've purchased SafeWare insurance for all MacBooks in my family since 8 years ago. And, I purchased SafeWare again for my latest MacBook . SafeWare are respectful, efficient, professional and trustworthy. If you want insure your previous purchases, SafeWare is the answer. I highly recommend SafeWare to everyone. 

Steven J. 

on Birdeye

5 years ago

Lisa clark from safewear is a rude lippy, unprofessional ass!! You ask a question and she gets an attitude, dont by the warranty they dont cover squat