Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys

Nathaniel S 

on BBB

5 years ago

I've gone to the dealership for maintenance on my relatively new pickup truck. The service advisers were communicative via text and call and were generally very nice and professional. I checked the prices they charged for services against a mechanic I know for a long time and trust and they check out. Slightly above market average but well within range of normal, especially considering that they are liable and must warranty their work as a dealership. More recently I had an issue with my truck that put it out of commissio... read more

MBROWN 

on BBB

5 years ago

Horrible! They rip you off and steal your money. I kept telling them I was tired and wanted to leave the Finance Manager ******* told me to sign and we would change later just so I could leave with the vehicle. He added a whole bunch of stuff to the vehicle and lied and said the credit union wouldn't give me the deal without the extra insurance. They underpaid my payoff and got the money from my credit union. Its been 2 months and they will not return my calls. I get hung up on when I call and wont give me managements number... read more

kim k 

on BBB

5 years ago

Deceptive, predatory and price gougers! They take a little usb type device and say they will check the needs of your vehicle, come back and explain their recommendations. His recommendations (after my husband researched my bill) was for a 70,000 mile service on a truck with 22,600 miles! $989.86 was my bill for what was to be an oil change and recall work!!! I WAS SUCKERED and definitely a BUYER BEWARE situation. There job is to take make money from customers no matter how dishonest! 

Juan P 

on BBB

5 years ago

I returned the car the NEXT day. Why? Dishonest. They did not honor the advertised price. They added a maintenance warranty for $2,200 without my clear consent. And all those "options" are not worth $2,300 on top of that as well. There's so much more that happened but in summary, they're liars. Simple as that. 

K R 

on BBB

5 years ago

Terrible customer service. Show price, then bring in required addendums 

Bill T. 

on BBB

5 years ago

BUYER BEWARE!!! Textbook Bait & Switch tactics! Dealership advertises a price online which seemed fair. They also advertise that they would bring the vehicle to you to test drive under COVID-19 conditions. They would not honor the remote test drive so I came to the dealership and test drove 2 vehicles. At the dealership, some staff were wearing face coverings and some were not (it's mandatory in LA at this time). They were not practicing social distancing. They did let me test drive alone - but when I asked to test drive a 2... read more

Joy S. 

on BBB

5 years ago

I took my mom's vehicle in for a simple oil change on 4/23/2020. ÂI arrived before 7 a.m. and was first in line. ÂWas helped by a man who informed me it would take an hour and half to complete my oil change, Âvisual point inspection and rotate tires. ÂHe called me 1-1/2 hours later Âto let me know that the stud that holds the lug nut on the right rear wheel broke. Â When I asked how much it would cost for them to repair the damage they caused, they want me to pay $421 - they are charging me over $350 for labor plus their ele... read more