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Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys
- Automotive
- Van Nuys, CA
About this business
Location details
6110 Van Nuys Blvd, Van Nuys, CA, 91401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
This dealership was terrible. You should avoid it like the plague. I went in to take a look at a 2016 Toyota Camry SE that was being advertised on their website and CarGurus listing for about $15900. I emailed a sales representative about getting the out the door price but she was reluctant and insisted for me to come into the dealership. At this point, I knew there was something fishy but followed through anyway and went to the dealership. When I was finally in front of the car, I wasn't surprised. The price of the car was ... read more
Business response:
Hello Jay, My name is Raed, Im the General Manager at Russell Westbrook CDJR and would like to apologies personally on your experience at my store, please reach our to me directly at XXX-XXX-XXXX at your earlier convenience. Thank you,
They advertised a new Jeep track hawk for 108,000.00. I called and spoke to Patrick who agreed. I told them I would drive there. It's about a 45 minute drive. On the way there he called to make sure I was coming. Upon arrival they played me and demanded 128,000.00 These people are crooks.
Business response:
Hello, This is a very rare vehicle that we have advertised on our website without a price. It clearly states to "call for price." In fact, we have an addendum displayed on the vehicle showing a market adjustment to reflect the going market rate. Nonetheless, I want to make sure that we don't upset any customers. Did the 108k come from the window sticker plus tax or was this price given to the customer by our sales person Patrick? Thank you and I hope to come to an agreeable resolution.
False advertising - the price you see on their website and have in conversations is NOT what you'll receive once you show up to the dealership.
Business response:
Hello Philip, My name is Reed and I'm the General manager of the store, I tried calling you with no luck. Please call me at my personal cell phone: XXX-XXX-XXXX Thank you,
I had a very similar experience to many of the other reviews. And am dubious of the responses as they seem to track with a lack of professionalism. This feels like a top-down company where the most senior people in charge have set up a pretty toxic work environment and I feel badly for the folks at the bottom who are stuck forced to do shady things in the name of earning a few dollars. I contacted them via a rock bottom price listed on the website. I was immediately put in touch with someone via text. As a busy mom d... read more
I went to this dealership because I wanted to buy my father a car. It should have been a simple straight forward deal, because they had the car I wanted with an advertised price of $22,639. The car had been advertised for that price since Febuary 20, 2021. However, as soon as I got there, they insisted the car could not be purchased at the advertised price. Josh (some form of unprofessional sales manager/salesperson) insisted that I had to purchase nearly $4,000 worth of useless dealer add-ons (because I need them to fill... read more
Business response:
I left a voicemail yesterday and today. Will send email shortly to connect and resolve. thank you!
I'm a veteran and this placed tried everything in their power to rip me off. I was disrespected, and they milked my time because they knew at the end they wouldn't be able to slide their scams by me. I purchased a 2020 Dodge Charger. I received the offer through Capital One (which the dealer posts the offered price in their database). The offer was for $24,000 and a 4.85% APR over 6 years. As soon as I walked in, the managers sent one of their pawns to try and work me over. They ended up offering me a 6.71% APR, $32,900 pric... read more
Business response:
We've contacted Mr. Shane and explained that the credit needs to be ran by the dealership before we send it to the bank to verify the information. Also we explained the uncleared points on the contract, and apologized for the confusion. We also urge Mr. Shane if he have any question or concerns to contact me on my cell phone and we will be more than happy to help and answer any question. *********** General Sales Manager XXX-XXX-XXXX
My husband received an email from Omar the Commercial Manager to call or reply to the email to schedule an appointment. We replied to the email and never got a response. Then we left him 2 voicemails and never received a callback. We called the general line and booked an appointment with a different sales rep. My husband and I went in to the dealer to see our options due to our lease was going to be up in a few months. First impression, really unorganized. All the employees were hanging out in the front. We told about 3 diff... read more
Business response:
Spoke with the customer and we came to a satisfactory agreement to fix the issue. We will be meeting with the customer tomorrow 2/19 to shake hands and formally apologize. Customer happy.
Awful customer service. I felt as though they wanted me to sell a car to myself. While trying to work out a deal over the phone due to my location, they took my info and had me fill out a credit app only to not return my call or put any effort into selling me the vehicle. I already had a check ready to be sent to purchase the vehicle only for them to miss badly on this deal so I decided to take my business elsewhere. Once again customer service is not a top priority for this dealership.
Business response:
Hello, This particular customer lives in New York. They also wanted us to ship to Hawaii. Unfortunately we were not able to accommodate him. Thank you
These guys are a bunch of of scam artist. I took my keep in because they fixed an issue with the transmission then I had them replace my master cylinder. They said oh the trans fluid was low and o said well that "not true because I just had my friends at pep boys check the oil about 2 weeks ago. They wrote works great now. I took it off the lot and the tranny was more screwed up before I left it. Got charged 1500 and they didn't even change the bulb . I decided from the Yelp and these reviews to never take it back there ... read more
Business response:
Hello, I would be more than happy to discuss any concerns or issues you have. Please feel fee to contact me @ XXX-XXX-XXXX Mike G. Customer Relations Manager
Frequently asked questions about Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys
How is Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys rated?
Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys has a 1.5 star rating with 76 reviews.
When is Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys open?
Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys is open now. It will close at 9:00 p.m.
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