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Ruff House

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4.3
385 reviews
|Dog Parks|Orem, UT 84057

248 W 990 N, Orem, UT 84057

(801) 765-7777

https://www.utahruffhouse.com/

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4.8
(390) · Dog Parks

1765 S 900 W #77

(801) 886-0364

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About

Ruff House is located at 248 W 990 N, Orem, UT. This location is in the Windsor South neighborhood. This business specializes in Pet Care Services.

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4.3
385 reviews
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Nicky Smith on Facebook

a year ago

09/30/2020, 01:26 AM
Both of my dogs have now been bitten/attacked and both times the staff didn't seem worried. One dog needed almost $300 in stitches/vet care and the staff told me "they didn't think it was bad" which obviously was wrong. (Ruff house did offer to pay half of the vet bill, so that was the least they could do, but they did charge me the daycare bill that day). The other dog was bitten today and I wasn't notified until I picked up, about 6 hours later. We will find out how "not that bad" this one is tonight. Thoroughly unimpressed with how the staff handles these situations.
Business Response:

Hi Nicky, our General Manager will continue to follow up with you by phone. Hank’s previous injury was one we did notify immediately because we did feel vet care might be warranted, though our team wasn’t sure- and it was! We felt awful and compensated for half of the vet bill provided as it was more serious than a normal nic or scratch predictable with open-play. These things do happen, and our policy is to have open communication when it does. In handling that, we hadn’t discussed the daycare charge for the day as we were focused on following up on his progress and getting that vet invoice addressed. Now that it’s been brought to our attention, we have issued a refund for that. We SHOULD have thought to proactively check and for that, I apologize. It is our understanding Toby sustained a small, minor injury today, and we are watching for those photos to come in to assess if that judgement call was out of line. Generally if something is very minor and not needing any further action, we make sure to have full disclosure at pickup rather than interrupt a work day. Dogs play and communicate with their mouths, paws, claws, and teeth and these minor things are occasionally the result despite staffing and supervising to some of the strictest ratios in our industry. Thankfully, not often and it’s terribly disappointing that it’s twice in the same family in the same year in your case. I would also be feeling very frustrated and unsettled in your shoes. As a very small business, we strive to leave each of our guests pleased and hate that we have disappointed you more than once now. We would like to discuss with you any possibility of making it right and ultimately respect any decision you make- just know that we do hear you, we do understand your concerns, and we are not trying to minimize that at all.

Hailey Maire on Facebook

a year ago

09/13/2020, 01:09 AM
This place has been so amazing! I work and they have been so helpful in taking care of my puppy when I have to be in office. Having unlimited has helped me feel I can have her watched in a great place. The staff are so friendly.
Dalton Galke on Facebook

2 years ago

03/02/2020, 00:23 AM
My sweet puppy, Apollo, loves coming here! He always gets so excited when we pull up. As sad as I am to leave him when I go to work, I know he's being well taken care of and having a lot of fun.
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Erin Tetro on Facebook

2 years ago

01/09/2020, 05:03 AM
Great staff- friendly and caring. I've had two labs and they have been boarding them for several years. They do a great job with your pups and are genuinely concerned about your dog. Highly reccommend.
Katrena King on Facebook

2 years ago

12/30/2019, 06:45 AM
Amazing, friendly, patient and loving staff. We dropped our furbaby off after she had had a traumatic week and she was quite anxious and nippy towards staff. Most places would have kicked a nippy dog out but they took her anxiety and trauma into account and were kind and gentle with her. This was our first time using a boarding facility and we will definitely be visiting Utah Ruff House again!!! ♥♥
Harold Wootton on Facebook

2 years ago

12/16/2019, 04:26 AM
The staff is very caring and gentle with the animals. My mini poo has sepertation issue and they took that Inti consideration.
Mary Miguel Malone on Facebook

2 years ago

11/13/2019, 07:42 AM
They did a great job grooming both of my dogs. My pets loved it too! Will keep them as my groomer! ❤
Tracy Naval on Facebook

2 years ago

09/01/2019, 02:53 AM
I’ve been taking my dog to Ruff House for 3years. She loves it, the staff love her. I have boarded her there and have her groomed there. It has been so good to have a place where she can play while I am at work and she loves to go because she is very social. Thanks Ruff House for being her home away from home.
Boston Bijold on Facebook

2 years ago

08/30/2019, 01:01 AM
I have taken my boy Albus (a 110 lbs newfiepoo) to 3 different daycare's in the area and he loves the Ruff House the most. He is always excited to go and excited to tell me all about his day. He spends his days here playing with every dog he can, playing in the water or snow (depending on whats available) and cant wait to do it all again the next day. The staff is awesome with my boy and know him personally, meaning they can tell me (more than he can) about his day, and are very responsive with concerns which they help with immediately. Thank you Ruff House for all of your help.
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