dannert on Citysearch
15 years ago
01/26/2007, 00:02 AM
Horrible Service – Sad, so very, very sad.
Outside of McDonald's, I had the worst service I've ever had Monday night at Rubicon. I normally don't like to complain, but everything was so horribly wrong, I couldn't hold back.
Was taking my girlfriend out for her birthday. Knowing it was a Monday night in January and the B staff would be on everywhere, I chose what should have been a safe bet, Rubicon. What an expensive mistake that turned out to be.
To begin with, it took well over 20 minutes to seat us. I fully expect to wait a few minutes for a table, but like previously stated, it was a Monday night in January and wasn't busy. It shouldn't have taken that long. Then, when they finally took us upstairs to seat us, the table wasn't truly ready and we sat at the upstairs bar for another few minutes. By the time we finally sat down and refilled our wine glasses, we had emptied the bottle of wine we got at the bar.
As soon as we told the waitress that we didn't need bottled water and SF's finest tap water was acceptable, the disgust on her face was obvious and we were basically ignored the rest of the night.
She only had a six top, a five top and us so she wasn't exactly busy yet we sat there without water repeatedly - 10 minutes at one point. We were trying to order a second bottle of wine yet couldn't even do that for 15 minutes. When our entrees finally came we didn't have anything to drink to go along with them.
She was aware that we were upset and apologized twice. But the continued poor service just added insult to injury. She should have been proactive and tried to salvage the situation. Get on the bus boy about the water, offer a free dessert, get some help, do something! Don't make a situation worse by ignoring it.
The complete lack of service and poor attitue completely stunned us and destroyed the night. I couldn't even tell you what my food tasted like.
There's no way I'll ever be going back there. What a shame!!!