This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Royal Panda Restaurant
- Chinese
- Germantown, TN
About this business
Location details
3120 Village Shops Dr #23, Ste 23, Germantown, TN, 38138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My order was sitting on there counter for 30 min while I was waiting on it. heard multiple complaints on to go orders while I was waiting. My food was not even hot after it had been sitting there since 6:42pm. didn't get my order until after 7:15. Management was horrible and the guy running the cash register kept sweeping the time management problem under the rug. Never got offered any compensation for my dissatisfaction....will not recommend this place to anyone after this.
Business response:
Tyler, we're sorry about the miscommunication with your takeout order. We want our customers to enjoy their meals fresh and hot out of the kitchen. Our team is working diligently to ensure all of our customers receive timely service. All in all, we appreciate you giving us a try. -San Wu, Owner
RecommendedAwesome food really authentic. Waitress was kind and considerate during this time.
Business response:
Holly, kindness comes first for our team. It's great to see that our team's dedication stood out during your visit. Whenever you're looking for another delicious meal, come on by. -San Wu, Owner
Recommendedgood food and great price
Business response:
Will, thank you for sharing your experience. We want to learn from our mistakes, and clearly we messed up here. Your frustration is understandable, and I'll be discussing your experience with the team to make sure that we're all on the same page regard…See More
RecommendedThis is one of my absolute favorite restaurants when I’m in the area. I will always come here for dinner while in town. Truly authentic Chinese!!!!
Frequently asked questions about Royal Panda Restaurant
How is Royal Panda Restaurant rated?
Royal Panda Restaurant has a 4.1 star rating with 410 reviews.
When is Royal Panda Restaurant open?
Royal Panda Restaurant is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com