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Royal Furniture Company
- Furniture Stores
- Memphis, TN
About this business
Founded in 1946, Royal Furniture is one of the leading furniture retailers in the South. It provides a range of furniture items and accessories for bedrooms and living and dining rooms. It offers chairs, sofas, recliners, desks, filing cabinets and bookcases, as well as a variety of mattresses. The company also provides various electrical and household appliances, such as dryers, freezers, ovens, refrigerators, washers and television sets. It offers accent pieces and furnishing items.
Location details
122 S Main St, Memphis, TN, 38103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Harassing old customers after going to court and bill has been paid for what Furniture was worth
Business response:
Good morning Ms. Taylor, We regret that you did not have a pleasant experience with Royal Furniture. Our collections department is dedicated to working with each of our customers to help them meet their contractual obligations, however it is not always possible to reach a feasible compromise. We appreciate your opinion as it helps us in our objective to continually grow and improve. Regards, Royal Furniture
I will never purchase with Royal again! My husband and I have purchased many pieces of furniture from Royal (this location to be exact) and we've never had a problem until we moved to Miississippi. The horrible incident I am speaking of is when we purchased the extended warranty included in the purchase of this God forsaken warranty was: a couch, love seat, coffee table, end table and full dining room table with six chairs. We are a family of 6 with 4 of them being our children, so of course it would be the smartest decision... read more
Business response:
Ms. M**, Thank you for bringing this experience to our attention. I apologize that you have had issues getting in touch with someone who could help. I believe that whomever you spoke with was premature in explaining the policy information they shared. While the standard Royal Furniture warranty is voided by a move, the accidental warranty (extended protection plan) you purchased is NOT voided by a relocation. We are eager to look into this matter and assist you in any way we can. Please email customerservice@royalfurniture... read more
I purchased a sectional with a separate recliner on July 21, 2018, everything was delivered on time, but after delivery I noticed I was not able to let the foot rest down on the recliner, I notified Royal Furniture and was told someone would be out on 8/2/18, no one showed. 8/3/18 I called royal warehouse spoke to Mary and also Paula who stated they did not see a repair order for me. Then I spoke to windy who stated the repair person stated he went to the wrong house up on a hill, I do not live on a hill. To make a long stor... read more
Business response:
Ms. B*****, We apologize for the negative experience and the inconvenience caused to you. We are dedicated to correcting this and understand that the store manager, Mr. Byron C**** has been in contact with you this week regarding your replacement recliner. We sincerely apologize that you experienced this issue with the recliner. It is one of our best-selling living room groups and we had not had any service reports on this model before. Mr. C**** confirmed on Wednesday, December 5th that he was still in contact with you to... read more
Royal furniture damaged our floors, offered to pay us for damages, then backed out and refused to pay, they then lied saying they notified us but they never did return our phone calls. I dont know how this business has an A+ rating on bbb cause they never resolve any customer complaints to satisfaction and they lie about what they did or did not do for the customer. After all of this floor damage, they messed up my billing was supposed to be equal payments for life of loan, with no interest and they put it as no interest for... read more
I don't think I'll ever do business with this company again. I actually thought I was getting a good deal because they were significantly cheaper than every other company I was looking at, and I didn't have a lot of money to spend on furniture. I went in several times until I found what I wanted, and there were even some deals going on at the time. I purchased a bedroom set. Right from the beginning I felt like I was not getting what I expected. All the furniture companies give you a sheet that shows an estimated payment amo... read more
I have very good and loyal to this company every since I walked foot in the store here in Nashville. Today that changed and I do not recommend this company to anyone. I received a letter today stating that my check was returned. I immediately called my bank because I knew that the payment was made. The bank confirmed the payment so I called the customer service. One gentleman told me that the payment company took out two payments and one was returned. Why would they do that? I only made one payment. He put the "manager" SUSA... read more
Business response:
Ms. F*****, We truly apologize for the clerical error and the experience you had with our collections department. We appreciate your business and strive for 100% satisfaction; we regret that we have fallen short in this experience and are eager to improve. Ms. Angela Love in customer service has spoken with the team members involved. Please accept our apologies for the mistake and for the negative phone call you encountered. We look forward to exceeding your expectations in the future! Sincerely, Royal Furniture
Hello, I purchased a console, sofa table from your Hoover, Alabama location. I paid someone to pick the table up because my car was too small. Once home, my husband assembled the table, and realized that there was no glass in the box. When we called the store, your worker (Ashley) indicated that they would have the glass in until later this week. I told them that I paid someone to pick the table up and I could not pay anymore money to have someone deliver the table. They told me that it would be 2 weeks until they would have... read more
*** Worst Experience with Royal Furniture Brentwood TN *** I started out My First and hoping Last very Bad experience at the Royal Furniture Store Cool Springs, Brentwood, TN. The staff ( Specially Don) was helpful and friendly. But after the sale, EVERYTHING went south. In First Attempt of Delivery , King size Headboard was damaged and they made so many scratches/damages in my Hardwood and patches on stairs wall and ceiling . Also, Love seat was not delivered properly and Half of the part was from other Love-seat. In Sec... read more
Business response:
Mr. S*****, We regret the inconveniences caused during your delivery and appreciate you having brought the situation to our attention so that we could initiate the insurance claim on your behalf. Our delivery team did notate and confirm their mistakes which caused damages to your floor, and we were prompt to enlist our insurance company to ensure that damage was repaired. As advised in our email to you on 10/24/17, filing with insurance requires that specific procedures be followed; completing the repair work independently ... read more
I am very upset with my experience with Royal. Starting Feb 28 2017 I went to the store to purchase merchandise, i spoke with Ms. Valencia P*****, who was my sales person. I was promised then that i would receive my merchandise on the following Wednesday, March 7 2017, that did not happen! I spoke with Ms. P***** March 6 2017 who told me they lost my proof of income and this has caused my delivery date to change until Monday! FURIOUS!!! i informed that i would be leaving town to help my ill aunt on that day. So they stated... read more
Business response:
Dear Ms. C***, We are so sorry to hear about your experience and appreciate you bringing it to our attention. We know that you have many choices when buying furniture and we sincerely appreciate your business! Our goal is to provide great value for our customers and to make furniture buying simple and enjoyable. We apologize that we've fallen short in those expectations with your recent experience and we are eager to correct the situation, our company owner has been informed of the situation and we will be reaching out to y... read more
Frequently asked questions about Royal Furniture Company
How is Royal Furniture Company rated?
Royal Furniture Company has a 4.3 star rating with 566 reviews.
When is Royal Furniture Company open?
Royal Furniture Company is closed now. It will open at 9:00 a.m.
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