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Royal Furniture Company
- Furniture Stores
- Memphis, TN
About this business
Founded in 1946, Royal Furniture is one of the leading furniture retailers in the South. It provides a range of furniture items and accessories for bedrooms and living and dining rooms. It offers chairs, sofas, recliners, desks, filing cabinets and bookcases, as well as a variety of mattresses. The company also provides various electrical and household appliances, such as dryers, freezers, ovens, refrigerators, washers and television sets. It offers accent pieces and furnishing items.
Location details
122 S Main St, Memphis, TN, 38103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Ordered 2- recliners was not delivered when they said it would be delivered. One chair was not functioning correctly and had to take back and I just wanted my money back. Charged me for restocking a chair that is broken and should not be resold. That is totally wrong
I purchased almost $5k worth of furniture from ******* location. Because I was relocating to another state I had the moving company pick up the furniture from the warehouse on Tranquility Drive. When I arrived at my new home I unwrapped my furniture only to realize that they did not include the feet for my couch and loveseat. When I contacted my salesperson she told me that they do not ship feet and that I could stop by the store and pick them up. I reminded her that I no longer live in ******* and that stopping by the store... read more
Royal Furniture in ********** ala I bought a section and it came with a free recliner chair .*************************** Was my sale person She was so friendly and helpful from the beginning to the end and the delivery came on time but had a little problem . the mens they was not professional at all one of them said how many time you want me to move this couch??. But they had to bring the recliner back the next week because they damage it so they sent two different mens they was so nice in very Professional they did the job ... read more
Royal furniture is the most dishonest, unethical, and deceptive furniture store in ******* ** especially the ****************** location where ***** the salesperson and the store manager works.They will sale warranties and when an issue occurs they will lie and not stand behind the warranty and even the so called corporate office where *** ****** works is a joke because he hides behind his secretary and someone name ******** ***** the customer service manager that is very *****************************************************... read more
Business response:
Hello, ********************, Thank you for sharing your feedback with us. We have dispatched service technicians on multiple occasions to inspect and repair potential damages that may have been present, as a courtesy. At each inspection, it was determined that there were no structural damages or factory defects present. Since the items were purchased 'as-is', they do not have a one-year manufacturer's warranty. The 4-year protection plan that was purchased covers accidental damage. If there have been any accidents that may h... read more
I have bought at least 2 other non-leather couches in this store before and after the disgusting state of the couches after years of use, I decided to buy a leather couch with extended warranty in January 2024. In October 2024, the faux leather underneath the seating area started peeling and I called the company warranty, and they denied the claimed due to my dogs. The dogs were not an issue but the daily use of seating and putting my toes underneath the seats. They lost me as a customer, and I will tell my friends not to bu... read more
The customer care department is very unprofessional. I have been trying to get an update on repairing or replacing my coffee table that was purchased from the store on *************. A company, AHM came out and inspected the table and I was told that the furniture was warped. He informed me that this happens because the furniture is placed in the warehouse too long. I was informed that he would informed Royal about his finding and to give them a couple of days to follow up with them regarding the status.He stated the he woul... read more
**************** is rude and unprofessional accounts are inaccurate communication with customers is horrible
Business response:
Hello, ******************, Thank you for sharing your feedback with us. We do regret to hear that you feel this way about the service you may have received. We would love to have more information regarding your experience with us. If you would like to share additional feedback with us, we can be reached at customerservice@royalfurniture.com.Warm Regards, Royal Furniture
********************* in collections has a very nasty a** attitude. She acts as if her own color is beneath her. You can explain s*** to her because she thinks she knows more than you. Talking all loud on the phone , yelling and screaming. She works at the corporate office in ******* ** and I will be moving forward with this. Will be getting me a Attorney and I will be contacting the news about ************** unprofessional a**
Business response:
Hello, ****************, Thank you for sharing your feedback with us. We do regret to hear that you may have had an unpleasant encounter with an agent from our collections department. Our agents may be a bit more aggressive in trying to collect a debt. We do hope to earn your support in the future. Kind Regards, Royal Furniture
The main office in ******* has an accountant who has Nasty attitude her name ************* have a home office building her customer are not allowed in side. I have been trying to have my over payment on a wage assignment she is rude on the phone . She told me if I had paid my obligations I wouldn't be having this problem, well there were situations in my life that created that problem. She put the court order thru twice and tried to collect. I think if I get an attorney I will discover l am not the only one. This my be a cla... read more
Business response:
Hello, ************,Thank you for reaching out to us regarding your account. We do apologize for any delays you have experienced, as we had to wait for the courts to clear the amount that was owed. Once this was done, any overpayment on the account would be refunded to you via check from our corporate office. We appreciate your business and hope to earn your support in the future.Warm Regards, Royal Furniture
Frequently asked questions about Royal Furniture Company
How is Royal Furniture Company rated?
Royal Furniture Company has a 4.3 star rating with 566 reviews.
When is Royal Furniture Company open?
Royal Furniture Company is closed now. It will open tomorrow at 9:00 a.m.
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