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Royal Furniture Company
- Furniture Stores
- Memphis, TN
About this business
Founded in 1946, Royal Furniture is one of the leading furniture retailers in the South. It provides a range of furniture items and accessories for bedrooms and living and dining rooms. It offers chairs, sofas, recliners, desks, filing cabinets and bookcases, as well as a variety of mattresses. The company also provides various electrical and household appliances, such as dryers, freezers, ovens, refrigerators, washers and television sets. It offers accent pieces and furnishing items.
Location details
122 S Main St, Memphis, TN, 38103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Next to Ashleys they are are all most at the bottom of the bucket for no good furniture
In August 2021, I purchased a chest of drawers and paid a delivery fee of $119.00 plus tax. After the unit was delivered, the chest of drawers wasn't used right away as it is in the guest bedroom. Once I decided to utilize the chest of drawers, I noticed that the rails along the side of the drawers were uneven, making one side stick out when the drawer is closed. When I saw this, I called Royal Furniture and made them aware of the problem that I was having. Royal scheduled a repair technician to come out. When the technician... read more
Business response:
Hello, Thank you for reaching out to us regarding your purchase. Unfortunately, items purchase at a clearance price do not have any warranty coverage. We dispatched a technician to ensure that there were no damages from delivery. We are also able to use caller-ID to access our customer's orders, that could be the reason no information was requested from you by our warranty department. We do apologize that you feel this may not have been communicated to you properly. Kind Regards, Royal Furniture
We purchased a recliner in October and about 2 weeks after the purchase the stitches started to rip out. I called store on Germantown Parkway to tell them about the situation and was informed I could not get a replacement because it had been past the return for replacement window. She said I had to call the repair company to see when they could come and look at the chair and get a review. I called and he came from Greenwood, Ms. He told me that he would call the store and advise them they would need to order parts. I called ... read more
Business response:
Hello, Tom, Thank you for reaching out to us regarding your purchase. We do understand your frustration regarding the pending repairs of your merchandise. Unfortunately, these parts often take a while to be received since the manufacturer's factory is located in Vietnam. We will work closely with the manufacturer in hopes that the necessary parts can be expedited. Once these parts are produced and shipped to our Memphis warehouse, we would be happy to have a technician be dispatched to resolve this issue for you. At this tim... read more
I purchased a mattress and when I approached the warehouse they told me twice it was not in and come to find out they had been looking under the wrong name even with my driver's license in hand .. later come back and said yes it is here and walked outside to a trailer truck and got the mattress out the back and I noticed a hole in the trailer door. I called back after I got home and told him Erie W*******, the manager the mattress was soaked and I ask if he could come pick the item up and bring another he stated no because i... read more
Business response:
Hello, Ms. L****** Thank you for reaching out to us regarding your purchase. We do regret to hear that you feel you have not experienced the best that we have to offer in this situation or with our management team. Our will-call policy is very strict and states that in the rare case that any issues arise and a return or exchange is authorized, that the customer would need to return the damaged merchandise to the store or warehouse that it was received from. We do understand how this could cause you to be frustrated. We must... read more
I would give them 0 stars if it allowed it. I ordered a bed, dresser, and nightstand. Online it showed a time period that it was supposed to be delivered. However, the delivery driver DAMON ****** decided to do what he wanted to do. He didn't go by what the computer said. I told him that we weren't at home when he called me, saying he was leaving the warehouse. He went to our house ANYWAY at 11:42, hours before the scheduled time he was suppose to deliver. He's very unprofessional & so is the people in the warehouse. Today i... read more
Business response:
Hello, Domarie, Thank you for reaching out to us regarding your order. We do regret to hear that you were not available at the time of your delivery. The provided timeframes are estimated and always subject to change due to availability or any other unforeseen circumstances that may occur. Please reach out to our delivery team at ************. It would be our pleasure to reschedule your delivery to take place on our next available date. Kind Regards, Royal Furniture
I brought a bedroom suite on the 3rd of May, it's June the 2nd and still haven't received the chest, warehouse customer service is very bad, i have been waiting a whole month, unacceptable
I recently purchased furniture that I had to wait 3 weeks to get after not being told beforehand it was on back order. I took off work of course to wait all day on the delivery and the driver finally arrived and asked me where I would like the items placed. As I'm telling him where to put the items he's looking at me confused telling me it's only two pieces, should've been four. Once the other guy begins to take things off the truck I realized they're about to give me someone else's furniture. I call the store multiple times... read more
Business response:
Hello, Ms. Z***, Please accept our deepest apologies for the issues you have experienced with your delivery. Merchandise availability is not guaranteed at the time of purchase. We sincerely apologize if you did not receive the proper communications that we would hope each of our customers receive while in this process. Please reach out to our customer care team at *********************************** It would be their pleasure to try to assuage your frustration and earn your satisfaction. Kindest Regards, Royal Furniture
It takes 2 weeks to deliver. In Memphis This is unacceptable. Poor customer service
Business response:
Hello, Annie, Thank you for reaching out to us to provide your feedback. We do apologize that our delivery dates are pre-booked at this time. However, they are only booked as far out as 1 week. We do appreciate your feedback. As we serve our customers, we will use your feedback to grow and improve. Sincerely, Royal Furniture
Delivery process is unorganized. You don't get a estimated time on your delivery. I waited all day for my furniture until it was time to pick my kid up from school. They didn't wait 5 mins til I returned to delivery my furniture but left a note. I waited all day but they couldn't wait 5 mins.
Business response:
Good Evening, Thank you for reaching out to us regarding your experience with our delivery service. We do try our best to provide our customers with all of the communication options regarding their delivery. We regret to hear that you feel this was not the case regarding your order. We do have a tracking application on our website that allows you to follow the delivery route until your stop is complete ************************************************. We do also provide our customers 3-hour timeframes and automatic courtes... read more
Frequently asked questions about Royal Furniture Company
How is Royal Furniture Company rated?
Royal Furniture Company has a 4.3 star rating with 566 reviews.
When is Royal Furniture Company open?
Royal Furniture Company is closed now. It will open at 9:00 a.m.
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