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Royal Furniture Company
- Furniture Stores
- Memphis, TN
About this business
Founded in 1946, Royal Furniture is one of the leading furniture retailers in the South. It provides a range of furniture items and accessories for bedrooms and living and dining rooms. It offers chairs, sofas, recliners, desks, filing cabinets and bookcases, as well as a variety of mattresses. The company also provides various electrical and household appliances, such as dryers, freezers, ovens, refrigerators, washers and television sets. It offers accent pieces and furnishing items.
Location details
122 S Main St, Memphis, TN, 38103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Really wish I had come to this spot before purchasing furniture AND an extended warranty from Royal in September 2018. We purchased a sofa and two recliners. We are NOT hard on furniture, in fact I'm pretty strict on how furniture is handled in our home. We are a family of only THREE, that's it. Two adults and one mature child. We have only two small pets that are partially indoors that are very well behaved. This furniture (leather) has aged horribly. It looks 20 years old and it isn't even 3 years old yet. We paid $2400 to... read more
Business response:
Thank you for reaching out to us regarding your extended protection plan. The warranty contract specifies that built-up wear & tear over time is not covered, including but not limited to fading at contact points while seated. Single-incident damage must be reported within 5 days of occurrence. The warranty will not cover accumulated damage from multiple incidents reported all at once. We can confirm that Furniture Care Protection is within their contractual rights to deny this claim at the time of the denial. It also appe... read more
I have been told I was set up for delivery for almost 3 weeks and still no delivery. I was in Royal on March 23rd and its now April 9th. I have called several times just to get put on hold, hung up on and number taken with no return call. They keep saying they need to verify my income but i've sent in 6 documents as proof. I requested a refund but nothing. I will have to make another visit this weekend which is ridiculous AND begin looking for new furniture. I quit shopping at Royal years ago but saw this over sized chair th... read more
Business response:
Hello, Ms. S****! Thank you for reaching out to us regarding your experience. We do apologize as it still appears that your application for financing with us has not been fully approved at this time. We do understand that you would like to have the items you have purchased as quickly as possible. Unfortunately, we are not able to guarantee any delivery dates until the application for credit has been fully processed and approved. Please reach out to the store manager, Mr. B****, it would be his pleasure to provide you with ... read more
If I could post zero stars, I would!! Due to my age, my physicality, and the "Pandemic", I chose to purchase, not 1 but 2 chairs from Royal Furniture, Trussville, AL, from the internet. I called my self researching and I spoke to a sales rep several time. In the description of what I needed/wanted, I DID mention to him that I required an extra wide power recliner so there would be room for "myself and my pet." PAY ATTN TO THAT LINE!!. I decided on the Ashley Clonmel Zero Wall Power Recliner, and another chair ( which is okay... read more
Business response:
Hello, Michele! Thank you for reaching out to us regarding your experience. We do regret to hear that you view us in a less than reputable manner, considering how deeply we value providing exceptional service to our customers. We have spoken with our customer care department and have been advised of the issues you've experienced. Unfortunately, with any recliner, it can be very dangerous to have a pet resting on the footrest while in a reclined position. We do apologize that our customer care representative felt the need to... read more
Horrible experience, awful customer service, inept systems. I don't do reviews but this place BUYER BEWARE! Bought a bedroom suite & dining room set. Upon delivery day, 4 chairs broke. They replaced it with a second bench and 2 chairs that didn't match, oh yeah the bench they replaced it with lasted 3 days before it came apart. Granted they finally replaced that bench. That wasn't even the problem, Part of the bedroom was delivered, The correct white headboard and the incorrect walnut footboard. Talking to the store manager ... read more
Business response:
Thank you for taking a moment to leave us a review of your experience, Scott! We do regret to hear that you have not been satisfied. As our receive dates are tentative and not guaranteed, we do apologize that this has caused you to feel that you were given the run-around. The group that you all purchased is on back order and still has not been received at our Memphis warehouse as of today. We do also regret to inform you that we have not received any communications from you until on or about March 1, 2021. We did work with t... read more
Trash company with a joke of a management team. Furniture arrived damaged, took them 7 weeks to get out new furniture despite the fact it was sitting on their showroom floor. Store Manager was extremely unprofessional, rude, and clearly has no customer service skills. Salesman was a joke. DO NOT SHOP HERE!
Business response:
Thank you for reaching out to us regarding your experience with us. We do regret that you feel you have not received the best that Royal Furniture has to offer. We appreciate your sharing your feedback and hope for an opportunity to regain your trust in the future. Warm Regards, Royal Furniture
Delivery guys damaged my dining table when they brought it on 10/1/2020 and one chair has no levelers in 2 of the legs but said they would replace them.. It is now almost 1 1/2 months later and I still do not have replacements and have called several times to find out the status, since they do not contact me. I will never buy there again.
Business response:
Thank you for taking a moment to leave us your feedback! Please reach out to our customer service department at customerservice@royalfurniture.com. It would be our pleasure to get this resolved for you.
Horrible services! The manager in the corporate office Michelle is very unprofessional and thinks she is the owner and that she is the last word for Royal and acts very nasty about it!! I have not been able to simply get information on my warranty inspection results because of her ego!! She does not need that position and is making the company look bad and lose customers with her careless attitude towards customers!! Horrible!!! Just HORRIBLE!!!
Business response:
Thank you for bring your experience to our attention. We do truly regret to hear that you feel you have received sub-par service from us. We were able to review the warranty inspection that you've referred to in your comment above and it has been found that the warranty was voided due to the condition of the mattress. We have included a snippet of the warranty below for your review. We do apologize if this determination causes you any inconvenience, as we must adhere to all warranty policies set forth by our manufacturers.... read more
Very unprofessional and unorganized I understand that COVID 19 may have placed some challange on things but I place an order in the beginning of April for my son a bedroom set it is now July 9 and I still have not received furniture. Delivery time was estimated to be 4-6 weeks. I would never recommend them, or shop here again don't waste your time everything they have you can find else where it's not worth the hassle! My son has been sleeping on the floor for 3 months. FYI I have purchased another bedroom set and living room... read more
Business response:
Good Morning, Ms. M******* Thank you for bringing your experience to our attention. We do understand how frustrating it can be to not receive the merchandise you've purchased within a timely manner. Please be aware that all special order items normally take around 6-8 weeks to be received. We do also share your frustration, as we have placed many orders for our customers that are yet to be received. Due to complications surrounding COVID-19, these estimated time frames for shipping have, unfortunately, increased sporadical... read more
I am a customer of Royal Furniture right now. This is my third time buying furniture from them. My first accounts I paid off early, this time I have had some hardships so I have missed 1-2 off and on payments yet still paying on my account. Little did I know that Royal was still reporting me as being late every month. When I look on my credit report, it is as if I am late every month, not so, these are late fees that they report as late payment ($25-30). Good or bad credit they give everyone a 24% interest rate. I have had t... read more
Business response:
Good morning Ms. Anna, We strive to deliver good customer service in all our interactions and regret this was not your experience with our collections department. Please accept our apology for the tone and context of the phone call you described. We appreciate you bringing it to our attention and will strive to do better. Please note that when payments are missed, late fees are applied, and those must also be accounted for in order to bring an account current. Unpaid late fees can result in an account remaining behind, eve... read more
Frequently asked questions about Royal Furniture Company
How is Royal Furniture Company rated?
Royal Furniture Company has a 4.3 star rating with 566 reviews.
When is Royal Furniture Company open?
Royal Furniture Company is closed now. It will open at 9:00 a.m.
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