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Royal Furniture Company
- Furniture Stores
- Memphis, TN
About this business
Founded in 1946, Royal Furniture is one of the leading furniture retailers in the South. It provides a range of furniture items and accessories for bedrooms and living and dining rooms. It offers chairs, sofas, recliners, desks, filing cabinets and bookcases, as well as a variety of mattresses. The company also provides various electrical and household appliances, such as dryers, freezers, ovens, refrigerators, washers and television sets. It offers accent pieces and furnishing items.
Location details
122 S Main St, Memphis, TN, 38103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I dont normally write a review so Im going to make this quick and straight to the point. BUYERS BEWARE DO NOT PURCHASE THEIR WARRANTY, its a ripoff. We purchased a mattress set 5 yrs ago with a 10 yr warranty. We submitted a claim recently and a tech came out to take pics and measurements, pictures was taken with a cell phone smh, he stated we were right at the 1.5 **** just a tag bit under he said someone will be calling in a few days with the decision (HA) that didnt happen so I called and spoke with ******** customer care... read more
A zero they not trust worthy they not up to up they tell you one thing commercial show another then they lie so much from the store to customer service they said you get a 70 tv with a electric recliner that's what I have then they said it was the gray color then ***** when I told them I have brown then that not the name brand name that's not what the ad on TV say then serial number they say any thing to get you in they store
Business response:
Hello, **************, Thank you for reaching out to us regarding your purchase! The current free television promotion that we offer is not included with every recliner that we sell. There are a few recliners that are a part of that particular promotion. The reclining set that you purchased is not included in this promotion. The reason for this is that the collection is already being sold at a discounted rate, as shown here: *****************************************************************************************. Kind Regar... read more
I am writing to you today to express my disappointment with a recent purchase (sofa)from your company. On August 22 the sofa was delivered to my home. Upon a tenth month inspection, I found it to be damaged. The damage to the product is defective and unusable. The back of the sofa frame is damaged and broken, the frame and the fabric are damaged. I contacted customer service and the *** department on four occasions to report the damage, and to request repairs or to replace the Sofa. ************** told me only the fabric was... read more
From the saleslady ******* to the delivery driver, everyone proffessional and give complete courtesy. I have had at least six accounts from downtown, ***** and ********** stores. I don't have not 1 complaint. I still have same bedroom suit at 15 years old and passed the rest of my furniture to greatgrandson. . Royal is the best for furniture needs.
Very happy customer friendly service Ace is Great Salesman he keeps it real and drop off and set up hes rocks . I love my new table set definitely will be going back
I am a long time customer.....decades....have furnished most of my home with Royal Furniture. My daughter bought a house last year and was looking for funishings. I obviously recommended Royal Furniture. She purchased a table and 6 chairs, and took delivery on 4 of the 6 chairs at the time and was advised that it would take about 6 months or more to get them. After 8 months we began calling (with little followup or return calls, so we went to the store again in person, twice!). Long story short, we were advised that the chai... read more
This furniture company employees are racist and I have audio to prove it Friday was the worse and most unprofessional conversation I ever had with any company
We bought 2 leather couches last year and paid extra for the extended warranty. Two weeks later the leather started peeling on one of them. We contacted the company and the couch was replaced. Great! Then 6 months later both couches are peeling and the springs on one of them have broken. Contacted them again and they said it wasn't covered under the warranty. I think furniture should last more than 6 months to a year under any warranty. Royal's furniture is junk and they try to cheat you out of the warranty that you pay extr... read more
I purchased a massage recliner which I have warranty. The recliner does not massage at all. Royals sent a tech to look at it and I stated the recliner does not vibrate/massage. He did not send notice/nor called me to advise what was the results if Royal was going to repair the recliner. I had to call myself and spoke with ********. ******** is very unprofessional in her position as customer service. She told me that the tech said that there was nothing wrong with the recliner. No apology. I am very upset. I paid for warranty... read more
Business response:
Hello, **************, Thank you for taking a moment to share your feedback with us. We do regret to hear that you feel you have had a bad experience with our warranty department. The technicians we dispatch are very well-trained in identifying any potential defect or damage in the furniture we sell. Upon the technician's inspection, it was determined that the item in question functions as it was intended to function by the manufacturer. We do apologize for any frustration regarding your claim.
Frequently asked questions about Royal Furniture Company
How is Royal Furniture Company rated?
Royal Furniture Company has a 4.3 star rating with 566 reviews.
When is Royal Furniture Company open?
Royal Furniture Company is closed now. It will open at 9:00 a.m.
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