Royal Flush Plumbing, Inc

Jenny A 

on BBB

6 years ago

Dwan came to look at a shower leak and fridge water dispenser. He checked everything and asked pertinent questions to help solve my problems. He was professional and went the extra mile to ensure I received excellent service! Highly recommend. 

Geraldine F 

on BBB

6 years ago

I had wonderful experience with this company. The young lady who answered my call was able to calm me down and ease my worries. I had 3 leaky sinks and they had suddenly gotten worse. They sent Jose who came in the time frame they gave me. He was polite, professional, informative and got the job done. I couldn't have called a better service. Thank you all at Royal Flush Plumbing in Lilburn, Ga. 

Tammy N 

on BBB

6 years ago

They did really bad job from me!! they only know how to take money from customers, they are not responsible. I felt that I was being deceived by a company ..... losing money. Please don't trust them ... please use another company .... don't give them jobs. I paid them for $ 4,635.00 for water leak .... they came in total four times ... finally water leak .... and still want customers to pay more ... ... so are they really cheating customers? 

LeShon Y 

on BBB

6 years ago

Justin with Royal Flush Plumbing came out, took a look at the shower and the video I took of the leak, and gave us two estimates of the scenarios that he believe was causing the issue and where to begin. So he perform the job as stated, and it worked. The leak stopped, we ran the shower for several minutes with my husband in it, and still no leak. Justin is the 3rd person that has looked at the leaking shower and the only one to give a reasonable explanation of the issue and had no problem answering the many questions I aske... read more

Scott B 

on BBB

6 years ago

After leaving messages and getting no response with 2 other plumbers, I contacted Royal Flush Plumbing. I had a response within 45 minutes with a next day appointment. John was here on time with a courtesy call 15 minutes prior to arrival. John listened to my concerns and reassured me. John wrote up a quote if I decide to fix my (non-emergent) issue in the future. Very cordial and professional! 

Dean A. 

on BBB

7 years ago

The technician, Austin, was very courteous and efficient. He told me everything he was going to do and let me know when he came across circumstances that caused him to change what he had planned to do. He cleaned up the work area and made me feel comfortable that I could contact the company if I had any further problems or questions 

Donna S. 

on BBB

7 years ago

Tech did not fully explain all work that would need to be done. Advise I had a pressure problem that might cause problems in 2 weeks or 5 years, did not go into any detail at all about what additional work I would need done to prevent problems. I had a leak I. The outside of my house and day after Brad's repair, the leak was in my house flooding my laundry room and guest bedroom. Sent a second tech out that said it might be a $675 job or might be $900. They give no real answers and could not guarantee any of their work. Stay... read more

Boon T. 

on BBB

7 years ago

We had a toilet that was not flushing and leaking - called Royal Flush, and they gave us a three hour window the next day. When the time came, we got a call from them saying they were all tied up with another job, and said they would not be out until the day after. When the plumber came, he inspected the cistern and recommended replacing the flapper and another part. When I asked if the plastic rod needed to be replaced as well, he said it wasn't necessary. Quoted us $225 - $125 for labour, and $100 for parts that cost $20 ... read more

Phillip P. 

on BBB

7 years ago

My experience with Royal Flush Plumbing was very possitive. The technician who serviced my hot water heater issue was very informative, patient, and curteous.