This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Rountree Ford Lincoln Mercury LLC
- Car Dealers
- Shreveport, LA
About this business
Message from Rountree Ford Lincoln Mercury LLC
Location details
8770 Business Park Dr, Shreveport, LA, 71105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great people, great price!!! I must say I was very pleased with everyone at Rountree Ford! Corey really went above and beyond to help me out. He even made me a fresh cup of coffe!! Wow!!! thank you Rountree for making it so easy and effortless for me to choose you as my new hometown dealership! See you all very soon for my wife's new vehicle.
Business response:
Thank you Justin for the kind words about Corey! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your business and look forward to your next visit!
No communication and poor attitude I recently brought in a 2016 Ford Transit Connect that had a check engine light (o2 sensor) on, after keeping it for 2 days I get told that they don't know what the problem is, I had to call to get that information as I never received a call btw. They said just drive it and if it comes back on to come back. Well it came came back on and this time with a transmission code. They had it for a week and told me when I called after 2 days of not hearing anything that they had to put an o2 sensor ... read more
Business response:
Thank you for your feedback about your experience here because that should not have happened. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me at (318) 798-3673 so I can learn more? Kenneth Shapen General Manager
Friendly Service I did not buy a vehicle here but the several inquiries that I made by phone and received by phone were of the utmost pleasure.
Business response:
Thank you for the kind words! We look forward to your business with us again!
Customer safety is not a concern I came in to get an oil change and have my tire replaced. I was told a few days earlier when I had a flat that there was a small knot in my tire and will need to replace it as soon as possible. I told the guy and the first thing he tells is that the wholesale tire place is not open today. I wait for my car as usual and when it was time to pay for the oil change I was told the knot was so small that it was not an issue. I asked him three different ways whether or not that was safe and I was to... read more
Business response:
Thank you for bringing this to my attention. I apologize that your experience at the service center was anything but satisfactory. I would like an opportunity to fix this and to earn your business, please contact me at (318) 524-4601. I look forward to speaking with you. Darrell Miller Parts and Service Director
Terrible service I bought a new car for my wife a few months ago. Brand new 2016 Ford Fusion sports edition. Buying process wasn't bad...so I thought. Was told from the sales person my 1st oil change would be free. Agreed on the price, shook hands, and then filled out paperwork. Few months later my wife takes the car up there to get her 1st oil change and was told there is no record of a free oil change and that she would have to pay $50. She was also told that the person who sold her the car no longer works there. I finally... read more
Business response:
Thank you for bringing this to our attention. We apologize for any misunderstanding and we would like to keep the commitment made by the salesman. Please contact me at (318) 524-4601 to arrange for your next oil and filter change with tire rotation complimentary. Thanks Darrell Miller Parts and Service Director
My dealings with round tree ford I was treated great and was very glad they were truthful with me about the deal I was asking about and was impressed when I got a follow up call from the manager asking how things went
Business response:
Thank you for sharing your experience, Richard! I am happy to hear everyone treated you well and that we exceeded your expectations. If there is anything we can do for you, please let us know. Ken Shapen, General Manager
new car Great working with Janet Haynes from start to finish
Business response:
Thank you for the kind words describing your experience with Janet. Please let me know if there is anything else I can do for you. Kenneth Shapen, General Manager
Walter the Sales Manager Recently visited Roundtree Ford, Shreveport. After being shown a car the sales person asked to introduce his manger. I waited to be greeted in the lobby. Sales person came back out and asked for me to come into the sale managers tower. Where we were introduce to "Walter" who had just finished sticking a wade of chew into his mouth, his spit cup sitting on the raised counter, where he sat raised above us and stook out his hand aoround the spit cup. As he started to talk a lady from the lobby interupte... read more
Business response:
Hi There, First, I want to thank you for your feedback. I appreciate you taking time out of your day to let me know about this situation. Second, I want to sincerely apologize for this experience. I have brought this up with the sales manager and can assure you that it will not happen again. I would like to speak with you, and see if there is anything I can do to make up for it. Please provide me with your contact information, or give me a call at 318-458-142. I look forward to speaking with you. Ken Shapen, General Manager
Very Disappointed took my 07 mustang in cause check engine light was on. car has been slightly modified, i.e., a sports tune. they kept the car 3 days then called to tell me they couldn't work on it. said it was TOO modified. took it to a local mechanic who found the problem was a wire against the header, took about an hour to fix. I was way past disappointed that the dealer didn't even look at my car and took 3 days to tell me that. I thought a ford dealer would at least look at a ford car. my Honda dealer said they would h... read more
Frequently asked questions about Rountree Ford Lincoln Mercury LLC
How is Rountree Ford Lincoln Mercury LLC rated?
Rountree Ford Lincoln Mercury LLC has a 4.4 star rating with 3,831 reviews.
When is Rountree Ford Lincoln Mercury LLC open?
Rountree Ford Lincoln Mercury LLC is closed now. It will open on Monday at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com