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Rottler Pest Solutions
- Pest Control
- St. Louis, MO
About this business
residential and commercial pest solutions: termite solutions, rodent exclusion, mosquito control, wildlife management, bird control, attic insulation, holiday decorating/lighting, bat control, bed bug control, blacklegged tick control, carpenter ant control, cat flea control, cigarette beetle control, spider control, dangerous spider control, earwig control, cockroach control, german cockroach control, honey bee control, mouse control, lady beetle control, mole control, odorous house ant control, paper wasp control, raccoon ... read more
Location details
2690 Masterson Avenue, St. Louis, MO, 63114, United States
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Nice people. After 2 years of service moles are much worse, yet most service reports said no mole activity. And occasionally one mole trap. And always poison worm bait. But my front yard is embarrassing. Tunnels e erywhere. Seeking another solution, thought I had a good company but didn't.
Business response:
Hello, we would love the opportunity to have a manager speak to you and go over the service plan we had in place for your moles. We've tried contacting you a few times and haven't received a response. You've already cancelled your account, but if you are willing to allow us to come out at no charge, we'd like to meet with you to go over the last few service reports. Or program is a partnership as stated on your ************ report. We come back out at any time if new activity is seen. Thank you for trying our service and we ... read more
Whether its bat removal or my regular service, I have consistently received great service from Rottler. The technicians and office staff have always been responsive and helpful no matter how larger or small of a problem I have. I appreciate their team and my wonderful techs Ive had over the years!
Business response:
Thank you for being a long-time customer, ****! Happy we could help you with all things pest related. We appreciate you taking the time to give us this wonderful review. See you soon!
Never got the chance to use them. They were very quick and communicative BEFORE they got me to sign the contract and give them my credit card. Seemed nice, answered my questions. The INSTANT I signed, I sent a message to make sure they received it, NOBODY responded. Not to say THANK YOU, verify they received it OR to set up the initial visit. I gave them 24 hours then sent a message that I wanted to cancel the contract. SUDDENLY, I get a message asking when would I like them to come out. I told them NO THANK YOU. I dodged a ... read more
Business response:
Hi *********. Thank you for the response and letting us know that scheduling your first service was an issue for you. We typically schedule same day or next day, so we are thinking your schedule step was missed and we are very sorry that happened. We will have our Director reach out to you today after we investigate it more so that we can share what happened. Thank you again for the feedback and hope you'll give us the chance to start service so you can see that we are a company that does the right thing and provides excelle... read more
I've been a Rottler customer for *****. Multiple techs made apps to come and service my property. I've had 3 straight no shows. Plus on the last visit they took 1 of my termite bait stations. I've called multiple times to get it replaced and they ignore my requests.
Business response:
Hello, we are looking into this and you will have a call from a manager today. Looks like you called into our office on 5/17 (message was sent to technician) and again today on 6/1 (message sent to manager and technician). We are very sorry for having to call back twice about your service and will get it resolved today. Thank you for reaching out and we apologize again for the issue.
I was a customer for two years. When I first signed up they made me pay almost $500.00 for termite bait traps. These were cheap plastic traps that when I canceled they came back and dug up my yard to get them out. When I called and asked why I was informed that the $500.00 I paid (and was told it was the payment for the bait traps) was actually their labor charge for the 2 hours it took to install them. Also whenever we had a pest problem we would call them out several times until I would just get tired of it and take care o... read more
There customer service chat **** I waited 5 minutes for my question to be answered
Business response:
Hi ****** We are very sorry that you had to wait five minutes for someone to answer your webchat question. The fastest way for a response would be to call us as we answer 95%+ our calls within 30 seconds or less. That being said, we are trying to give all our customers different options to reach us. Webchat is newer for us and we are working on making it an efficient way to reach us without it being a bot. We will continue to work on our response time. Thank you for your feedback!
Our Rottler technician, ****** *****, has been great. We got an initial inspection and then signed up for recurring services. He takes care of everything. No hassles. Love it. Thanks.
Business response:
Thank you, ******! We try to make protecting your home hassle-free and so happy ****** was able to help. We are thrilled to have you as a Rottler customer!
Our Rottler guy, ****** *****, was great. He took care of everything we needed, with no hassles. Quick and easy. Peace of mind. Thanks!
Business response:
Thank you for the five stars, *******!
On April 20, 2021, I signed a year contract for mole services with Rottler. According to the contract, an initial mole control service consists of 3 visits completed over a 3 week period. Within 30 days of the initial service, Rottler will return for your first regular treatment at the regular service price, followed by ongoing every other month or monthly services at the regular service price. The initial mole control service with Rottler started out great with my technician, ***** **** completed the initial mole control se... read more
Frequently asked questions about Rottler Pest Solutions
How is Rottler Pest Solutions rated?
Rottler Pest Solutions has a 4.6 star rating with 1,651 reviews.
When is Rottler Pest Solutions open?
Rottler Pest Solutions is open now. It is open 24/7.
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