Roto-Rooter Plumbing & Water Cleanup

Jennifer L 

on BBB

2 years ago

Trying to get a calcified hose off the connector and the pipe split. I had to shut the water off to my house so it made it a little bit of an emergency. But roto rooter came out and first quoted me $500 to fix it. Then got told they could do it for $400 plus parts. I never seen an itemized list for parts but it was $57 and change on the paper. They charged $400 in labor. This job took less than an hour to fix. My sister called to ask their hourly rate and was told they do t have one. Horrible company and not sure how this is... read more

Kim S 

on BBB

2 years ago

I property manage a daycare in Athens Al. I called Roto Rooter for a problem of the toilet not flushing. The temporarily fixed it for $688.00. The same issue happened within months, again the did the same for another $688.00. I called a local plumber he dug up the line which had roots fixed the problem for $1200. I would not use this company again and I want to warn others from being taken advantage of. *** * 

Stephen C. 

on BBB

2 years ago

Great service and fixed our kitchen sink in a timely manner ... Highly recommend all their services! 

OJ C 

on BBB

2 years ago

Great customer service and really took the time to listen to my concerns. 

Catherine L 

on BBB

2 years ago

If I could rate a zero I would. I had sprinkler pipes to burst in my home back in December. Someone from RR came out to "save the day." My neighbor and I had the same category of damage; however, we did not receive the same level of service. After communicating with management, a representative named Jesse came out and shared that he was proud of the job that was done. It looked like someone had just gone through and knocked out random walls in my house. My neighbor's home was pristine. Another person from management came an... read more

Dale B 

on BBB

2 years ago

Very Professional Technicians, Quick and Efficiant with diagnosis and service. 

Michelle J 

on BBB

2 years ago

I called Roto Rooter upon finding water in my basement. The plumbing crew overcharged me to pull the toilet and clear a soft blockage. They suggested descaling for my cast iron sewer line. I agreed and when they came back to preform the descaling, part of their equipment broke off and was stuck in the sewer pipe. They left without telling me that this happened. When I found out from a different plumber ( one that was contracted with *********insurance) I contacted Roto Rooter and their response was only to have me pay for th... read more

WARREN F 

on BBB

2 years ago

I called after hours for a running toilet. On call service was professional and courteous but despite prompt service call, extremely overpriced for the service rendered. The technician was disheveled and had poor language skills. Given the fact that the three other plumbing companies I called could not come until the morning, I paid the exorbitant amount (nearly $400 after a $75 coupon discount). Parts which would cost $15 at the hardware store cost $37. The technician did not inspire confidence or represent the company part... read more

Casey O 

on BBB

2 years ago

RotoRooter responded to my plumbing emergency promptly. Fast and reliable service saved the day.