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Roseville Kia
- Car Dealers
- Roseville, CA
About this business
Whether you're looking for a new Kia, a previously owned car, truck, SUV or vehicle financing, our friendly, professional staff is ready to provide you with all the help you need -- New cars, used cars, lease, auto repair, auto parts, auto service, financing, new car, used car -- new cars, financing, used cars, auto parts, Kia, car, truck, SUV
Location details
110 Automall Dr, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
A family member recently has a negative experience at this dealership that reportedly stretched acceptable business ethics albeit behavior that is all too familiar in the car sales industry.
They sold me a car that was in an accident, and as it turns out, they didn't even fix the problems that were there after the accident. Now I'll have to spend my own money on diagnosing the problems and find a lawyer to break the contract with the dealership.
Business response:
Hello ******,We are sorry that you are not happy with your purchase of your 2020 Niro PHEV from the summer of 2023. I have reviewed your file as well as the complaint as we make every effort to provide the highest quality pre owned vehicles through our rigorous inspection process. I confirmed that you signed and received a copy of the CarFax vehicle history report which showed the vehicle had been in an accident prior to your purchase. If there is something outside of that was promised to you that you have not received pleas... read more
I purchased a used 2023 kia ***** Told them I didn't want Lojack, Tracker and SafeCat. Discovered on my sale contract that I had been charged for all 3. Asked them to remove the charges. They said the products were installed on the vehicle. Just because they are installed on a used vehicle doesn't mean I want the service I should have to pay for unwanted service. They were unwilling to remove the charges. That is like forcing me to buy an insurance plan that I don't want. Very unethical!!!!!!
Outstanding, friendly, helpful customer service. I left the dealership in a 2022 Kia Sportage and I couldn't be happier.
Absolutely disgusted with the quality of service I received here. I dropped my car off for an oil change and warranty items and didnt receive any call to pick it up. So I had to call a day later and they told me it has been ready and that they called me but I have zero records or any call made to my phone. ****** told me the warranty items were looked at and it would be a week or two until the warranty team got back and I would receive a call. Three weeks go by nothing, so I call again and he told me itll be another week. So... read more
Business response:
<p>We apologize for the miscommunication regarding the parts that are on order for your vehicle. Of the 2 parts needed to complete the repairs, 1 is in stock but the other is still on back order. While we acknowledge that we have not properly kept you informed, we did not want you to have to make 2 separate trips to have the parts installed. We will reach out to you once the second part is received. As of today we do not have an *** from *****************************************
Terrible customer service! We bought a car recently and the salesperson said it hadn't been in any accidents. It was nighttime when we bought it and when we got home we noticed several scratches on the front bumper. We called the dealership and they said they would try to fix it but would need approval. For a month we tried to contact someone and they would not return our calls. We even stopped by and they took pictures and said they would get back to us but never did. Finally the salesperson that we worked with called and s... read more
So I iwent to get my car smogged (at other place) and failed due to engine light being on (due to recall from 2023) I didnt know that would effect the smog check. I had actually called *** several months ago in regards to this and was told there was no fix at this time. After I left I called *** in Roseville and asked about the recall and was told that they had a fix so I made an appointment for Saturday March 18th. When I get there I was told that they were going to check and see if my car was on the recall list and would h... read more
Business response:
Regarding M.R. ***** vehicle and complaint, I believe there was a miss communication . ************* was assuming his safety recall SC284XM brake fuse which is part of the braking system Not the engine controls system malfunction which will cause check engine light on and would not be able to smog vehicle . There would be a $ 220 diagnosis fee to find out proper repair to resolve his check engine light. Please feel free to contact me if you have any other questions. Thank you, ************************************* Servi... read more
Great service overall with great communication. 1st time Ive been there and is now the only place Ill take my ****
Told them exactly what was wrong with my daughters car and had to take it back twice and it's still not fixed after almost $1000 bill and the second time I took it in and explained what part need to be replaced got it back and the next day the check engine light came back on and after I inspected the part that needed to be replaced I seen that it was only cleaned off to make look like a new part, extremely terrible mechanics there and very bad service people that never answer calls or call back
Frequently asked questions about Roseville Kia
How is Roseville Kia rated?
Roseville Kia has a 4.5 star rating with 4,924 reviews.
When is Roseville Kia open?
Roseville Kia is closed now. It will open at 8:30 a.m.
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