This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Roseville Kia
- Car Dealers
- Roseville, CA
About this business
Whether you're looking for a new Kia, a previously owned car, truck, SUV or vehicle financing, our friendly, professional staff is ready to provide you with all the help you need -- New cars, used cars, lease, auto repair, auto parts, auto service, financing, new car, used car -- new cars, financing, used cars, auto parts, Kia, car, truck, SUV
Location details
110 Automall Dr, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
This dealership sold us a certified pre-owned vehicle that had a class action settlement already settled due to engine issues. Our sales contract was missing crucial documents, and when we asked the dealership for the documents, it took them almost a week to produce them. They were so kind and accommodating until after purchase... but a year after we purchase the vehicle, I experienced the engine stalling, and now we have a oversized paperweight sitting in our driveway that I'm afraid to drive. Thank you Roseville Kia, *****... read more
Roseville Kia was very professional and completed the job as promised
Roseville Kia was very professional and completed the job as promised Thank you so much for your kind words!
My husband and I have been back 7 times since, January 23, 2025, to fix the **** in the right rear passenger tire. As of today, March 31, 2025, it still is not fixed. I would think by now, they should have been able to get it fixed. Now, we have been told they are getting the *** engineers Involved to figure it out. I sure hope *** *********************** **, gets it together and can get my car fixed. The gas to go back and forth every week is getting expensive.
A family member recently has a negative experience at this dealership that reportedly stretched acceptable business ethics albeit behavior that is all too familiar in the car sales industry.
They sold me a car that was in an accident, and as it turns out, they didn't even fix the problems that were there after the accident. Now I'll have to spend my own money on diagnosing the problems and find a lawyer to break the contract with the dealership.
Business response:
Hello ******,We are sorry that you are not happy with your purchase of your 2020 Niro PHEV from the summer of 2023. I have reviewed your file as well as the complaint as we make every effort to provide the highest quality pre owned vehicles through our rigorous inspection process. I confirmed that you signed and received a copy of the CarFax vehicle history report which showed the vehicle had been in an accident prior to your purchase. If there is something outside of that was promised to you that you have not received pleas... read more
I purchased a used 2023 kia ***** Told them I didn't want Lojack, Tracker and SafeCat. Discovered on my sale contract that I had been charged for all 3. Asked them to remove the charges. They said the products were installed on the vehicle. Just because they are installed on a used vehicle doesn't mean I want the service I should have to pay for unwanted service. They were unwilling to remove the charges. That is like forcing me to buy an insurance plan that I don't want. Very unethical!!!!!!
Outstanding, friendly, helpful customer service. I left the dealership in a 2022 Kia Sportage and I couldn't be happier.
Absolutely disgusted with the quality of service I received here. I dropped my car off for an oil change and warranty items and didnt receive any call to pick it up. So I had to call a day later and they told me it has been ready and that they called me but I have zero records or any call made to my phone. ****** told me the warranty items were looked at and it would be a week or two until the warranty team got back and I would receive a call. Three weeks go by nothing, so I call again and he told me itll be another week. So... read more
Business response:
<p>We apologize for the miscommunication regarding the parts that are on order for your vehicle. Of the 2 parts needed to complete the repairs, 1 is in stock but the other is still on back order. While we acknowledge that we have not properly kept you informed, we did not want you to have to make 2 separate trips to have the parts installed. We will reach out to you once the second part is received. As of today we do not have an *** from *****************************************
Frequently asked questions about Roseville Kia
How is Roseville Kia rated?
Roseville Kia has a 4.5 star rating with 5,615 reviews.
When is Roseville Kia open?
Roseville Kia is open now. It will close at 9:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com