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Rosemont Berkeley Lake
- Apartments
- Duluth, GA
About this business
Located in Duluth, Georgia amidst a beautiful wooded setting, Overlook at Berkeley Lake blends tranquil surroundings with elegant and modern apartment homes.
Location details
3475 Pleasant Hill Road, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Very poor quality I have lived in this place for a year and the air quality in the apartment was awful. The units around smoked and all the smell came into the apartment l, the air vents were never cleaned I put a request for them to be cleaned I even left it open so they can see. On the camera I saw they went in and went in with a vacuum and a new filter. I unfortunately was at work when all this happened but when I arrived it was still dirty and turning on the ac or heater made it hard for us to breath and the air was not ... read more
Business response:
Hello, thanks for your feedback. We wanted the opportunity to address and rectify any and all complaints that you may have had. Please give us a call at (770) 476-5600 or stop by so we can review the details point by point and try to improve your experience with us.
The current temperature is 84 degrees. It is very hot. It's been almost a year since I moved in, and the air conditioner has broken down about 20 times, and sometimes even if you ask for a repair, it won't come for 2-3 days. I get an email saying the issue has been resolved. The repair request history is not showing. Not only the air conditioner but also the ceiling of the house below is leaking, so we visited our house for a few days to repair it. Apparently, there's no problem. Even after repairs, the house downstairs stil... read more
Business response:
Thank you for sharing your experience and bringing your concerns to our attention. We would like to discuss this further with the hopes of coming to a resolution, so when you have a chance, please call our property manager directly at (770) 476-5600.
AWFULL! The management are liars & act like newbies, they are lazy and horrible & claim they will fix issues in apartments but never come and do it even after MONTHS. WILL EVEN GO OUT OF THERE WAY TO MAKE SURE THEY DONT. this place sucks to live at & id recommend going anywhere but here truly(:
Business response:
Hi, thank you for sharing your experience and bringing your concerns to our attention. If you would be willing, please reach out to our Property Manager at (770) 476-5600 so we can discuss this matter in hopes of reaching a resolution.
WORST PLACE I’ve ever lived!!! I would never recommend this place to anyone who wants to live comfortably. It’s been a headache ever since I’ve lived here due to continuous maintenance issues. I’ve never had to put in so many work orders for an apartment until moving living here. And there’s no sense of urgency to fix major problems, such as air conditioning units. DO NOT LIVE HERE!
Business response:
Hi, thank you for taking the time to share your comments with us. We read all our reviews and take our residents' concerns seriously. Our Property Manager would like to address your concerns directly. Please reach out to us at (770) 217-9612 so we can research this matter further.
WORST Customer Service! WORST Customer Service! This is regarding Leslie and John from the leasing office. Called this place for availability and even arranged for one of my friends to visit since i am from out of state. They assured everything was all set and sent me a quote and when i tried applying that same day nothing was as they promised. These people dont answer phone calls/respond to emails. Each and every review that talks about leasing office not answering phone calls is ABSOLUTELY TRUE! You can never get in contac... read more
Business response:
Hi, we take our residents' comments seriously and would appreciate the chance to discuss your concerns further. Please give us a call at (770) 217-9612 or stop by so we can review the details point by point and try to improve your experience with us. Thank you!
Awesome place to live! Im always excited to review the awesome place I live! RBL is such a great place. The staff are great and quick to help with any maintenance problems I might have. Tons of trees. Many places to take walks . Very calming and don't forget the waterfalls after a hard day at work. Love the cathedral ceiling and all the bright light it gives me. Going on my 4th year and so happy with my choice.
Great Apartment Complex! These apartments are a great deal for the price in a nice and decent neighborhood. Leasing Manager, Charles is always very helpful!
Awesome place to live! Going on my fourth year at Rosemont Berkeley Lake I still love it! When I look around at the apartments in this area the apartments at RBL here are so nice, upgraded , fresh and bright. Everything is so beautifully designed and has such a contemporary look! Simple and basic colors where its so easy to design your home. You can take a nice long walk among nature and all the beautiful trees. So peaceful and relaxing. So important during this time right now. Such a great find!
NEVER ANSWER THE PHONE Loved the apartment but they NEVER answered the phone or returned voicemails/ emails. Infuriating. Not how you handle business. Hope you never need something from these people.
Frequently asked questions about Rosemont Berkeley Lake
How is Rosemont Berkeley Lake rated?
Rosemont Berkeley Lake has a 3.7 star rating with 1,297 reviews.
When is Rosemont Berkeley Lake open?
Rosemont Berkeley Lake is closed now. It will open tomorrow at 1:00 p.m.
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