vick on Insider Pages
12 days ago
11/20/2022, 15:14 PM
Ron Baker Chevrolet WORST DEALER EVER.
Ron Baker chevrolet has been the worst experience of a lifetime, the service writers and technicians don't know a thing, do not deal with Martin Mendoza or Ron the service manager they go by the book and cannot think outside the box to try and solve any issues that your car has,i took my mothers 07' Saturn Aura for service and warranty work, 4 wheel alignment, oil change, water pump and some steering part, they kept the car for 8 days and when they returned it to us it had a weird noise, needless to say we took it back and they said that it was debris stuck in the fan, since it had to be replaced and we did not have the money to do it i believe that they did something to it to have it make noise, i used to work at a dealership before and i know the inner workings of them they don't always play nice. When you take your car to the dealer to have them do warranty work they will look your car over and say that it is fine there is nothing wrong with it, truth is that the mechanic does not want to work on your car because they make no money on warranty work they get paid a flat rate for this that is why it's so difficult to have them do the work, the bad thing is that we bought the vehicle of our choice for our personal reasons and i believe that this is why the american car market is going to c**p! so if you have any issues with your car find a mom and pop shop with qualified ASE techs that will do the warranty work on your car and yes there are shops like this they are few and far between but in the long run it will pay off, so remember if you take it to the dealer be aware of how many miles and months your parts have for warranty, for example shocks, struts and brakes carry a 12 month 12,000 mile warranty for american cars don't know about the foreign ones, so get them to fix it and if your service advisor gives you the runaround don't go to the service manager all he is going to do is back him up go straight to the general manager and tell him your problem the advisor and the service manager both will probably hate you for that but you are not there to make friends it's all about business they might greet you with a smile but believe me as soon as you leave the trash talking starts like i said before i worked at a dealer and i know plenty of people that still work at dealerships in San Diego, I know you might think that i am sour cause i might have lost my job from one, truth is i have not worked at a dealer in over 15 years but from experience and the people that i know it is worse than a soap opera so remember find a better dealer i have no idea how these guys stayed in business so long. the only reason they got one star from me is because i had to put it there. I hope this was of use and i didn't ramble to much and in any situation if your car is going to stay at a dealer for more than a couple of days have them give you a rental if your car is under warranty THEY HAVE TO PAY FOR IT! don't get suckered out of it or that they only pay for 1 or 2 days it's B.S. That is why you have your warranty and if you don't understand it have them explain it to you and if they don't want to go straight to the General Manager he'll make it happen.