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Riverside Mazda
- Car Dealers
- Riverside, CA
About this business
Here at Riverside Mazda, you'll find our whole team is one hundred percent committed to delivering the very highest levels of service to every customer, old and new. The quality and value offered by the current Mazda lineup of cars and crossovers is plain to see, and everybody here at Riverside Mazda strives to deliver an overall customer experience to match. Whether it’s a new or used vehicle from our expansive inventory or your current vehicle is in with us for servicing or maintenance work, it's our aim to ensure yo... read more
Location details
8330 Indiana Avenue a, Riverside, CA, 92504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
The complaint is on Riverside Mazda, specifically KIRK (manager) Unprofessional, unorganized and lacks proper communication skills to be the manager of a place people purchase large investments. 5/31/21 - I signed a contract to get a Mazda Cx-9, in return I would return my current vehicle the following day and leave the dealership with my Mazda Cx-9. I was told the car would be detailed, have a full tank and be ready to go by 2pm. The sale agent texted me saying I can pick up my detailed car today or wait until the repairs o... read more
Business response:
Dear Consumer, Riverside Mazda strives to provide a great ownership experience both before and after the purchase of your vehicle and while visiting our dealership. You purchased the vehicle on Memorial Day, our Parts and Service Departments are closed on Memorial Day, these departments resume operation the following business day, in this instance, June 1, 2021, therefore in order resolve the cosmetic concerns of the vehicle our Service Department must call out one of our vendors. Once the cosmetic correction was completed, ... read more
I’ve heard so many horrible stories with this area and I decided to take a chance on the service department at VW. James R**** needs to be fired. He was extremely rude and any experience with him involved left me highly upset. Around the service manager he has an entirely different attitude towards his work,I suppose that is why he still has a job there. I’ve gone in multiple times for service and every time I leave my gas tank is either low or empty after I come with a FULL tank and my car is dirtier than I ever let it get.... read more
Business response:
Dear Consumer, Thank you for taking the time to bring your concern to out attention. Riverside VW strives to provide a great ownership experience both before and after the purchase or service of your vehicle; as our customers are our most important assets and we value your opinions and comments. I am sorry to learn that elements of your service process did not meet your expectations. Your comments have been reviewed and steps are being made in an effort to limit/prevent/reduce similar instances from occurring to other guests... read more
RecommendedService was completed in a timely manner. Service personnel were friendly and professional keeping me informed during the process.
We always have a great experience every time we take our vehicles in for services. Wendy is great, she always takes her time to answer all your questions and is thorough. We used to be a Ford Family, but now we are a loyal Mazda Family 👍
Thank you Riverside Mazda I am very satisfied for the service provided since we got there Wendy took care of my daughters car and kept us informed timely this was my second time at the dealer and will continue going there for all my car needs.
In this week for overdue service due to isolating at home. Service done quickly, washed my car, physical distancing and disinfecting protocols followed!
Service department is excellent
Business response:
Thank you for the positive review, Donna and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com
I wish I could give this dealership zero stars. They advertised the price incorrectly on their website for $13,840. When I arrived at the dealership the price was $23,724 and they said the price online was a mistake. In addition, the price was grossly inflated with dealer added options, such as clear coating/cloth seat coat, and two separate theft protections. They told me they put these options on ALL vehicles on their lot. Not everyone wants all these options! Especially for $4300+ on top of the vehicle price. I asked to h... read more
Business response:
Dear Consumer, We apologize for the delay in getting a response out. I do see you called in a number of times, speaking with several of our associates throughout several months in addition to sending leads to the dealership via CarGurus, etc. from June to October. Our dealership sells vehicles that are mass-produced by one party, shipped by a second party, advertised by a third, registered, licensed and tagged by a fourth and so on and so forth; the same process sadly applies to vehicles listed on the internet. It is our job... read more
Thank you Riverside Mazda & Isaiah for my recent purchase of my 2020 Mazda3. Great customer service and great staff. This is my 3rd Mazda from you guys. I’ll definitely come back in the future. Loyal Mazda customer for life. 🖤
Frequently asked questions about Riverside Mazda
How is Riverside Mazda rated?
Riverside Mazda has a 4.6 star rating with 2,090 reviews.
When is Riverside Mazda open?
Riverside Mazda is closed now. It will open at 9:00 a.m.
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