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Ritz-Carlton Half Moon Bay
- Hotels
- Half Moon Bay, CA
About this business
Situated 23 miles southwest of the San Francisco International Airport, The Ritz-Carlton, Half Moon Bay provides a magnificent backdrop for the perfect vacation along the Northern California coast. Delight in delectable, innovative cuisine in our ocean-view restaurants, tee off on two championship golf courses or explore miles of walking trails in one of the most romantic settings in Northern California.
Location details
1 Miramontes Point Rd, Half Moon Bay, CA, 94019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We have stayed here a number of times and this trip the management was extremely snooty and poor in addressing a service issue. She (Sr manager) completely disregarded a matter raised by a long time frequent Rewards Gold customer.
Business response:
We appreciate you taking the time to leave a review, Gary. Could you please send us a private message with your email address? We would like to discuss the poor service you received directly with you.
We had a wonderful time at Ritz-Carlton yesterday 💕 The food is great⋯the people are nice 👍🏻 We are sure we wil always go back !
RecommendedBusiness response:
We're happy to hear that you had a wonderful time with us, Dave! What was the highlight of your stay?
When I say that I was blown away with this place, it was Amazing!!! Everyone was so accommodating, pleasant, friendly and professional. Our room overlooked the water, golf course and the beautiful grounds. Private firepit on our patio, fireplace inside the room. The soaker tub I wanted to take it home with me!!!
Business response:
We're so delighted you had a luxurious experience with us, Elizabeth. Can we expect you to visit us again soon?
After reading the comments I can see nothing has changed! Yes we had to pay $30 for an afternoon stay. Lunch on the patio burning in the sun, at least ten people asked for umbrellas and the staff said we don't have any. Wait staff not educated by the restaurant manager they had problems communicating and setting a table! Hamburger under cooked we got ill the next morning! Not worth $28! Not impressed! We prefer Dana point !
Business response:
We appreciate you sharing your feedback, Denise. We apologize that you experienced service from our staff that is below our standard and that your food was undercooked. We would appreciate the chance to follow up with you. Please send us a private message with your email address and the name your reservation was under.
I bought a very expensive birthday cake to celebrate a friends birthday only for the staff to drop the cake...then we were given 5 desserts for 10 people....each person had about 2 forkfuls of dessert...not the service you expect when you're spending 800+ dollars for dinner
Business response:
We are disappointed to hear about your experience with us, Vaughn. Please send us a PM with your e-mail address so that we can reach out to you directly to further discuss this. Thank you.
Amazing landscape, lovely hotel, wonderful golf course, lot's of activities. Perfect for a romantic weekend, a wedding and even for corporate events.
Business response:
It was a pleasure to have you join us, Umesh! What was the highlight of your stay?
We loved being at the Ritz Carlton...So beautiful and excellent service. It surpassed our expectations.
Business response:
Mary, this is so kind! What were some of the most special moments during your trip?
Frequently asked questions about Ritz-Carlton Half Moon Bay
How is Ritz-Carlton Half Moon Bay rated?
Ritz-Carlton Half Moon Bay has a 4.5 star rating with 4,907 reviews.
When is Ritz-Carlton Half Moon Bay open?
Ritz-Carlton Half Moon Bay is closed now. It will open on Monday at 9:00 a.m.
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