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Rick Ridings Ford Service
- Auto Repair
- Monticello, IL
About this business
Internet Approved, Blue Oval Certified, Quality Checked
Location details
1817 Ridings Dr, Monticello, IL, 61856, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Response was quick
Business response:
Thank you Aaron for giving us a shot.
The only reason I can't give it a 5 is because I was really disappointed with the finance manager who had me sign off on all my paperwork. Very pushy to get extended warranty and when I said no he became short and said completely rude comments to me about it. If I didn't really like the car and the salesman Troy I would of walked out of there and told him to forget the whole deal.
Business response:
Thank you Jacqueline for your business and your kind words.Your comments did not go unnoticed and we had a meeting over your experience trying to get better.Everyone makes mistakes but we need to know when we do so we can try and learn from them.Your review did that for us so we want to say "Thank You!"
Requested info on vehicle, had an email/call quickly, answered my questions, no complaints at all.
Business response:
So happy to hear about your experience.Thank you so much for sharing!
Worked out a good deal. Troy was a great sales person. Friendly. Bought the car for our daughter. After the sale, Troy gave her flowers. Sales pitch? Don't care. We were buying the car anyway. Thoughtful. Appreciated. Will recommend to anyone.
Business response:
Thank you Vaughn for your business and the kind words.We really appreciate you and your business!
Quick response with the email. But truck was sold by the time they responded.
They responded to all my questions quickly and kindly
I couldn't speak more highly of Rick Ridings and my entire experience there. From the beginning, their communication with me was phenomenal. I was set up to meet one of their salesmen, Wes. He was ABSOLUTELY AMAZING. He made the experience of buying my first car so much fun and comfortable. I would recommend him to EVERYONE that goes to Rick Ridings. They were all very accommodating to my situation of not being able to take the car home right away after I purchased, too. GO THERE!!!
Bought our car from here!!! Very helpful and worked with us! Great place!
Purchased from this dealer. After I got home and registered at Ford.com, I found out the vehicle had 4 outstanding recalls, one of which involved the vehicle potentially catching fire. This should have been disclosed/corrected prior to purchase.
Business response:
Alex, you're absolutely correct and we do have a process in place to prevent this from happening.Obviously, we have to put checks and balances in place to ensure that this doesn't happen again.The only way we can fix a problem is to know we have one.Your comments did that for us so we thank you and are really sorry you had to experience fixing recalls after the sale!
Frequently asked questions about Rick Ridings Ford Service
How is Rick Ridings Ford Service rated?
Rick Ridings Ford Service has a 4.5 star rating with 155 reviews.
When is Rick Ridings Ford Service open?
Rick Ridings Ford Service is open now. It will close at 5:30 p.m.
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