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Rick Case Hyundai
- Car Dealers
- Davie, FL
About this business
Rick Case Hyundai located on Weston Road in Davie is your official Hyundai dealer to buy, lease or service a new or (certified) pre-owned Hyundai car or SUV. Rick Case Hyundai is the only Hyundai dealer in the Southeast that doubles your national powertrain warranty to 20-years/200,000-miles. We always give you our guaranteed lowest price with a 3-day/300-mile money-back guarantee on every vehicle sold. Open 7 days a week 'til late, and with a huge in-stock selection to choose from, we invite car shoppers from all over South... read more
Location details
3550 Weston Rd, Davie, FL, 33331, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Incompetence or crooked? You be the judge… Brought my care in for service at **** **** Hyundai. I was advised that I have a nail in a tire and needed two new tires. I purchased two new tires. However they replaced the wrong tires. I left the car dealership with a nail still in my tire, and the other worn tire on my car that was to be replaced was put back on. I know for a fact that they replaced the wrong tires because 1) one tire still had a nail in it; and 2) because I purchased a new tire 15k miles ago, which is by far th... read more
Incompetence or crooked? You be the judge… Brought my care in for service at **** **** Hyundai. I was advised that I have a nail in a tire and needed two new tires. I purchased two new tires. However they replaced the wrong tires. I left the car dealership with a nail still in my tire, and the other worn tire on my car that was to be replaced was put back on. I know for a fact that they replaced the wrong tires because 1) one tire still had a nail in it; and 2) because I purchased a new tire 15k miles ago, which is by far th... read more
I went to buy a car was quoted with a trade in of my car. A total amount due of $29,781.44 they made me sign document to honor price which we agreed to. When I got my finances together and went to pay for car, I was told that they made an error and the new price is $34,641.69. There was no explanation or apology. That was so upsetting I asked for manager instead the sales agent was given a new rate to give me of $31,558.88. I insisted on speaking to manager in person and refuse to leave The manager finally appeared looking a... read more
Business response:
<p>To whom it may concern,</p><p>First, I would like to apologize for you feeling this way. The issues on this transaction had nothing to do with the color skin of the anyone involved as we do not practice discrimination in this company. We have a melting pot of employees and welcome customers of all races, and creeds which get treated all the same. The misunderstanding was in the in the rebate presented which had been a mistake as that rebate for the chosen vehicle was not that amount. The explanation was given by the manag... read more
Horrible service center support - Rick Case Hyundai ******.I'd like to suggest to anybody that's looking to purchase a car from Rick Case Hyundai ****** to think twice.Once the purchase is made, it's a completely different experience from the sales departments didn't car service, especially at the one in ****** and implantation has been a horrible experience.I have purchased numerous cars and recommended cars to families and friends to the **** case location, but I may think twice about it going forward My issue is that the ... read more
Rick Case Hyundai in Sunrise is the worst Went in because my lease is up on my 2020 Palisade- looking to purchase 2023 palisade in black - test drove the car -first they **** a 52k car up to 57k and then we got jerked around for 30 mins- finally shook on a deal- Sales guy says ok let me get your new car cleaned up and than he disappears..10 mins later the manager comes over and says I dont really know the whole story but that car was just sold to someone who walked in with cash lies! There was no one who walked in with cash ... read more
This has got to be the biggest, most disorganized, slowest, and worst dealer I have ever dealt with. They promote this customer promise that We treat you like a friend. It is far from the truth. Wait 2-3 months sometimes for an appt then when you get there you wait a couple days for your vehicle. Walk in and you are sent ring around the rosy to get paper work and the keys. Valet cannot find your vehicle. Terrible. We will call you back. No one returns call, no one knows answers. We only have one out of two hybrid mechanics r... read more
I am so sorry that I bought this Hyundai Santa Fe 2022 ever since I had this car it has been nothing but problems. First my horn went out on the car and it took weeks for them to fix it second Apple play in the car is not working I took it to them two time for that and its still not fixed they waiting for Radio to come to replace the radio now today September 5 I have a flat tire on the car ************ trying to get someone on the phone no answer from service department and I was told ****************** was not closing unti... read more
Horrible Customer service and just blatant lies to your face. I came to the dealership Dec. 11 for a recall on knock engine, they told me it would take 2 weeks until my car could even get look at and wanted to keep my car and not offer to give me rental!?!?!? and told me the best they could do for a rental was 45 a day. I explained that I have to work and cannot leave my car for that long well good thing I didn't cause its now Jan. 5th and my car STILL has not been looked at, and would have had the rental for almost a... read more
Business response:
I have just reviewed the complaint and here is were we are with this owner: Indeed she did come by originally on Dec 11th/2021 and was told that the shop was extremely overloaded and we would not be able to work on the vehicle at all, as we are suffering just as every other business with employees suffering from COVID and shortage of technicians to work on the huge backlog of engines needing repairs. The owner was given an alternative to drive the vehicle until her spot opened up as we are taking the vehicles in the order th... read more
We have been a long-standing customer of this location and have purchased multiple cars. I have always thought highly of them until our most recent purchase. I have a 2019 Elantra and one of the lights on the interior was on so I decided to have them check it. Upon the initial visit, they informed me that there is a headlight recall that needed to be fixed and asked if I wanted them to repair that as well. I had no issues with the headlight but they said they would look at it anyways. Once the car was returned to me I could ... read more
Business response:
This is the first I hear of this and will check with Mr. ***** first thing in the morning. He had been out due to Covid but is back in the saddle. I do know parts have been very difficult to track and taking forever to reach the dealerships so that we can repair our vehicles. It has been a difficult year for all of us with logistical issues and parts shortages. I apologize that you were stuck in the middle of this saga and can only imagine how frustrating it must be. My personal cell number is XXX-XXX-XXXX.
Frequently asked questions about Rick Case Hyundai
How is Rick Case Hyundai rated?
Rick Case Hyundai has a 4.5 star rating with 7,086 reviews.
When is Rick Case Hyundai open?
Rick Case Hyundai is open now. It will close at 9:00 p.m.
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