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Resort Realty Outer Banks, Inc.
- Vacation Rentals
- Nags Head, NC
About this business
Location details
PO Box 129 5219 S Croatan Highway, Nags Head, NC, 27959, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My family and I visit the Outer Banks every year. We've stayed in several different houses with several different rental companies, but have never had as negative an experience as we had this week with Resort Realty. We arrived at rental ***** right at 4pm to which was when our confirmation email and the Resort Realty website said we were allowed to check in. I was the first to enter, and I saw that the front door was wide open. This is not to say that the door was unlocked or even slightly cracked, it was COMPLETELY open. W... read more
I would like to warn people against renting with resort reality in Nags Head NC. If there was a zero star, they would get a zero. Upon arrival to our ***** beach cottage, we noticed right away that the outdoor shower was spewing water. There was a hole in the pipe. Water had to be shut off from the outside. As we continued to tour our beach home, the grill outside was caked with residue and grease and the outdoor refrigerator smelled of vinegar. The freezeboard on both sides of the house had holes in them and we knew that wa... read more
Business response:
This review was written early in the guests stay. We continued to work with her throughout her stay and did all we could to ensure all issues were addressed as quickly as possible and to her satisfaction. By the middle of the week she did agree that we as a company had been very accommodating and done all we could to help and resolve her concerns. Unfortunately we were unable to give her the substantial refund she is looking for but we would like to offer to refund our admin fee of **** for the trouble she had during her sta... read more
Worst rental company I have ever used! I don't even want to give them a star! The pictures online don't seem to be updated, when we got to the home the house had NOT been cleaned. It was a pet friendly home, so a little pet hair is to be expected, but no - it was floating in the air! The deadbolt on the door could be seen through. My 3 yr old almost stepped on a roofers nail - barefoot! - on the screened in deck. Later that same day my husbands foot went through the deck, NO ONE at the rental company asked if he was okay. Th... read more
Business response:
It is always our intention here at Resort Realty to provide a clean and safe home for you and your family to have a wonderful vacation. I am so sorry to hear that we fell short in this case. Our records do indicate that we did offer to come out and reclean and sent someone right away to address the step that gave way. The homeowner was kind enough to refund the nights you choose not to stay and although we do not charge a cleaning fee we did also refund you the cleaners pay for your disappointment in the cleanliness of the h... read more
We had a multitude of maintenance, repair and housekeeping issues when Resort Realty was our rental management company. For many months we made repeated requests for information and reports about issues/damages at our property. Instead of responding to resolve issues and answer our questions, the Chief Operating Officer at Resort Realty asked us to mutually terminate our Property Management Agreement with them. Who would do that? We did not agree to his outrageous request, since we had many unresolved issues with this incomp... read more
Business response:
Mr. *********** on November 3, 2020, you agreed that you were satisfied with our resolution, and we mutually terminated our agreement. In May of 2021, and as in our final correspondence over 6 months ago, we continue to hope that you are doing well.
Worst vacation house ever!!!!!!! Before our arrival, we had been advised by Resort Realty that the concrete driveway was damaged due to a previous storm, and a narrow strip of rocks were spread over the sand to provide vehicle access. Despite the warning about driving off of the rocks, as cautious as I was, I still got our vehicle stuck in the sand and rocks and paid $150.00 service to remove it. The following amenities were not available when we arrived; internet (WiFi), TV, hot water, charcoal grill. As viewed in the vacat... read more
We recently stayed in a Resort Realty home in Nags Head, NC and was appalled by their lack of customer service. Besides numerous communication issues we arrived at our rental beach home to find that it was VERY unclean. We were assured that extra steps were being taken to maintain a clean rental home during this COVID pandemic, but that did not happen. Food was left in the kitchen sink, every bathroom mirror was dirty, all bathroom sinks were covered in toothpaste, toilets covered in pee/hair/poop, crumbs everywhere, and eve... read more
I don't know how they have an A+ rating. Have you read the reviews? If there is a problem with the house, they don't return your phone calls or emails! This is my first day and already the house wasn't cleaned properly, we dont have.access to the washer and dryer that was listed as an amenity in the houses description. All the double beds were given twin sheet sets, so now my family is sleeping on the.couches due to the sand and lack of cleanliness of the matress pad. You need to revisit their rating because you are giving v... read more
Worst realty company I have ever dealt with. Arrived on the island at 6:30pm, 2 1/2 hours after check in. Our code worked in the door which we were told it would not work if your property was not ready. Walked into a filthy home, towels everywhere, dirty bed linens still on the bed. I contacted their answering service and they on call person called me back and basically told me they haven't cleaned yet and she didn't know when they would be by. She even mentioned that it could be all the way until midnight. Absolutely unacce... read more
We had a family reunion booked for July 2020. We were shocked at the prices of Outer Banks rentals i.e. $7000 for a week! (OBX was chosen by family members in the DC area), especially when the beaches are brown. We own properties in the Destin FL where the water is clear turquoise, the sand is white, and the prices are half those of OBX. When we tried to cancel our house due to COVID (the reunion involved several elderly people), Resort Realty was impossible to get a hold of. We emailed and called. They never returned our ca... read more
Frequently asked questions about Resort Realty Outer Banks, Inc.
How is Resort Realty Outer Banks, Inc. rated?
Resort Realty Outer Banks, Inc. has a 3.8 star rating with 822 reviews.
When is Resort Realty Outer Banks, Inc. open?
Resort Realty Outer Banks, Inc. is closed now. It will open on Monday at 9:00 a.m.
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