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Rent-A-Center

1.4

About this business

Rent-A-Center provides consumers with omni-channel access to, and the opportunity to obtain ownership of, high-quality, durable products via small payments over time under a flexible lease-purchase agreement with no long-term debt obligation. 

Location details

2322 E Main St, Uvalde, TX, 78801, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 6:00 p.m.
Tue10:00 a.m. to 6:00 p.m.
Wed10:00 a.m. to 6:00 p.m.
Thu10:00 a.m. to 6:00 p.m.
Fri10:00 a.m. to 6:00 p.m.
Sat10:00 a.m. to 6:00 p.m.
SunClosed
1.4347 reviews
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Kaneise R's profile image
Kaneise R 
4 years ago

This company is a scam they don't keep proper record of payments being made on your account even after emailing proof of my payments being taken out my checking account I still get threatening texting stating my accounts overdue when its not. They also authorize my account days before the money can be available causes extra fees to be charged on my bank account $30 which I shouldn't have to be paying of they would authorize it on the first like what was agreed. Then they charge me $20 fee on top of 185 I'm paying monthly. I ... read more

Amy V's profile image
Amy V 
4 years ago

Was told I was doing a non credit financing and here my credit report says they pulled a hard inquiry!!! Now I have to do work to get that taken off because I'm sure they can't fix as easy as they took it 😡!!! Pulled my credit 2 times when I was told I had a 3000$ credit for purchases. Why pull my credit each purchase?!?! 😡 Has on my report I owe more than what I really do !! I want this removed from my credit report!! I have 3 different prices on the purchase I made and the fees are crazy to make a payment ever... read more

Philip R's profile image
Philip R 
4 years ago

Bought a washing machine from them the heavy cycle does not drain the water from the clothes!when I went to the rent a center they told me they would have to send a repairman to look at it!why in the world would I want a repairman come look at my washing machine that I've had for 4 months!?!lI expected them just to swap it out didn't happen!At this point I consider them in breach of contract I am paying them to provide me a washing machine that works correctly!not a washing machine they have to send a repairman to fix if it ... read more

Business response:

We are sorry to hear about this, and we definitely want to look into your concerns. I have asked that your store location reach out to you directly to resolve your concerns. 

John S's profile image
John S 
4 years ago

By far the Lenoir City Tennessee location is the biggest joke and unprofessional.ill admit I get behind at times. Times get hard with all the world is going through. But for them to visit my neighbor and tell them I'm behind and how much I owe and what the pay off is,is completely unprofessional and I'm sure breaks a privacy laws.even if the neighbor asked they should never tell private information.then they want to send their employee to my work and that employee tell ppl I work with that they are there to collect from me.h... read more

Business response:

We are sorry to hear about this, and we definitely want to look into your concerns. I have escalated your concerns to the area District Manager. You can expect a call within 24-48 business hours. We look forward to addressing you concerns and providing a positive resolution. 

Ashleigh F's profile image
Ashleigh F 
4 years ago

Do not ever rent from Rent a center at all. Save your money up and buy outright, they lie, harass, tell your referencences there is a warrant for your arrest. The list goes on. I paid my stuff off and will never ever use Rent a center again. Also their prices are extremely high. 

Business response:

We are sorry to hear about this, and we definitely want to look into your concerns. Would you please contact our Customer Care team at 1-800-422-8186 to provide more details, so that we could investigate and help you resolve your concerns? Thank you. 

Cindy M's profile image
Cindy M 
4 years ago

I made a payment online that's not reflecting in my account. So I call them repeatedly and no one can help me. They keep saying they will escalate it to a supervisor and I should receive a call back within 48 hours and I have yet to hear from them... it's been over 2 weeks. This is ridiculous! I'm due to close my lease on 10/3 but can't do this if that $300 payment is not reflecting in my account. I refuse to pay another $300! This is ridiculous and I will never to business with them again. 

Stefon F.'s profile image
Stefon F. 
4 years ago

I absolutely hate this company. I have been going back and forth with them to try to resolve a credit reporting discrepancy. They are still reporting a balance higher than what I actually have left to pay off. Avoid this company at all costs. 

Trish's profile image
Trish 
4 years ago

I have been trying to make my payments. They can't take from no accounts or cards always say cancelled payment after to have it drafted. I don't know what's up with this company. Nobody helps to communicate yet it seems like I'm just missing payments I call every other day. This terrible.who can I contact before they try to damage my credit. 

Tyler S's profile image
Tyler S 
4 years ago

The store in South Zanesville, OH, is pretty good. But all in all its RAC its a rental - non retail place to rent 2 own things. My guys at store 30? I believe help me ,and assist me and probably don't get enough credit. But I certainly am pleased. I give credit to the delivery guys who put up with drama. And to the non payees out there, quit it you're hurting the good customers. 

Frequently asked questions about Rent-A-Center

How is Rent-A-Center rated?

Rent-A-Center has a 1.4 star rating with 347 reviews. 

When is Rent-A-Center open?

Rent-A-Center is closed now. It will open tomorrow at 10:00 a.m. 

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