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Renewal by Andersen Nashville
- Home & Garden
- Nashville, TN
About this business
Location details
1650 Elm Hill Pike #1, Ste 1, Nashville, TN, 37210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedThey were very professional and did a great job. Explained how to work the windows and the windows look amazing!
Business response:
Glad to hear that you're happy with the work we did - and the quality of the windows, Jennifer! Thanks again for choosing Renewal!
Had windows installed in November 2017 and there were issues that still have not been resolved and it is now July 2018. They refuse to follow up and I have to initiate the communication. Have been given many excuses as to why they have not responded. Have left several messages and no return call. This is unacceptable! Stay Away!
Business response:
Dennis - I am so sorry to hear about your experience! I have passed on your comments to our service team to look into further. I apologize for any miscommunication and hope that we can work to resolve any remaining issues.
My dad was a contractor and he always raved about Anderson windows. My experience was a meeting that ran almost an hour over schedule, culminated by a quote that came to $2390. per window. That was with the alleged 40% off the second window. Total price quoted for my house $153,405, but if I paid that day, $115,054. That's for 64 windows. Another quote from a company - $56k. Felt so dishonest. Terribly disappointed.
Business response:
Chip, thank you for your feedback. I have passed on your comments to our service team. They have reviewed the paperwork, and they will be in touch with any updates.
I purchased 8,000 worth of replacement windows last Spring. The salesperson had gone through our house and looked at our windows that needed replacing. He matched the colors, etc... we went through swatches and choices. When it was all said and done he had us sign his iPad. A few months later, the installers brought out, not only the wrong windows, but, they knew they would have to completely redo the wrong windows they had produced because they botched the color. (Should have been white on the inside and green on the inside... read more
After multiple calls and failed attempts to talk with someone to resolve this matter, I had to report this company. Please see below my complaint made to the BBB concerning Renewal by Andersen of Nashville. BBB Consumer's Original Complaint : Per written contract, Casey Collins didn't submit my eScore information to receive a free inspection $75 value and $150 rebate for replacement windows Renewal by Andersen, Nashville's EScore Rebate contract was sent to me on 8/7/2017 by Doug@rbanashville. This contract offered an inspec... read more
Terrific service from beginning to end. Sales and installation techs were timely, professional and got the job done wuickly. One of the windows arrived broken but an acceptable workaround was found, new window ordered and scheduled for installation. Love the product and service and highly recommend.
Business response:
thank you for your honest review, Christine! Glad to hear you're happy with the work our installation crew did. We appreciate your patience throughout the entire process. Enjoy your new windows!
Very happy with my new windows, the sales and installation was smooth and easy. We had no problems and could not ask for nicer people. Love the way my tinted windows look. If there was a negative it would have been the price, but I guess you get what you pay for, wish I could afford to do more.
Business response:
Jenna - thank you for the 5 star rating! We understand that windows are a big investment. We look forward to working with you on your next replacement project. Enjoy your new windows!.
Frequently asked questions about Renewal by Andersen Nashville
How is Renewal by Andersen Nashville rated?
Renewal by Andersen Nashville has a 4.2 star rating with 54 reviews.
When is Renewal by Andersen Nashville open?
Renewal by Andersen Nashville is closed now. It will open at 8:30 a.m.
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