Reliable Superstore

Kelly G 

on BBB

3 months ago

Reliable Lexus is a fraudulent dealership, who grossly misrepresents, takes your deposit, makes false promises and lies repeadetly, they will steal your deposit, make false promises, mislead for months (18 now) and never deliver your vehicle as promised. I filed a formal complaint with the *********, only to find out they have had multiple complaints of the same nature. Buyer beware and stay far away. 

maranda h 

on BBB

9 months ago

My entire experience was horrible. I had made an appointment to look at a car they had in their used dealership. When I got there the sales man helping me out couldnt find the car, when he did he told me I could look at it through the gate and put a down payment on it. I told him no, came back the next day to look at it and test drive it. After HOURS of waiting in this dealership, I loved the car. And when I say HOURS I mean I was there for about three hours for three days straight. The sales man was not helpful at all to th... read more

Maxina S 

on BBB

a year ago

I paid for Toyota care when I bought my care but this company would state I didnt have it and made me pay for services I already had paid for in advance. Thus I paid twice for my services. They offered a partial refund and now two months late still have not sent it. 

chloe L 

on BBB

a year ago

HIDDEN FEES!! Our financer, *****, SIGNED FOR US ON MULTIPLE DOCUMENTS for our new car! He added $7,124 in hidden fees over the price we agreed on. We noticed a few days later and were able to get $6k of it taken off with MPP. Would NEVER buy a car here again, scam artists! Signing a document on someone's behalf is ILLEGAL. How do yall sleep at night?? DONT GO HERE. 

Bridget R 

on BBB

2 years ago

.If you are a woman they will try to pull the wool over your eyes. I came in for the complimentary oil change and tire rotation that is covered under Toyota care. I did not have an appointment. My car is one year old. I was told on the paperwork no fluids needed to be filled, but my husband had already noticed the coolant was past the low ***** We even called them when the had the car and asked them to make sure they did it. I got the Oh we already check that will multi point inspections. When we went to pick it up when they... read more

Melissa S 

on BBB

2 years ago

I have never regretted visiting a business so much. I had an O2 sensor go out so I went to get it replaced. I was quoted 290 and they would provide the O2 sensor. I drove my vehicle up there and was unable to drive it away after what they did. The service manager ******************* got in my face put his hands in my face and yelled at me in front of the entire service department. They totaled my car saying that the entire hybrid battery went out while they had it. I was not offered a refund they told me I was out of luck. T... read more

LYDIA T 

on BBB

2 years ago

**** ****** did a fantastic job getting us the prefect truck, and working hard to get our payments where we needed them. He was friendly and personable. 

James R 

on BBB

2 years ago

purchased a used 2014 rav4 in march of 2022, used car dealer calls me to come look at it and the car is trashed, the dealer could not even be bothered to remove the trash and food the previous owner had left. I had a list of things I wanted fixed or looked at such as the broken glove box, wanted that operational, head lights polished, fluid changes, and since the transmission was a sealed unit. I wanted that serviced and a picture of the fluid, since I could not verify the condition without a lift and tools, and lastly a pro... read more

Jodi K 

on BBB

3 years ago

I made an appointment to get my oil changed for 1:30 pm. I arrive 5 minutes early. I tell them I have 90 minutes. They tell me it will take 2.5-3 hours for my vehicle. I tell them I cant wait that long and I have an appointment. They tell me there are 50 ppl ahead of me. So I ask if they over scheduled they say no that is just the way it is. But I made an appointment. The quality of customer service is pathetic. The last time I was there I waited 3 hours for a tire rotation. So now I am at the Buick dealership and they are c... read more