Reid's Cleaners & Laundry

Gaius C. 

on Citysearch

13 years ago

Great cleaners – Our family has used Reid's for years (10+) and have always received great service. They helped keep me wearing an old suit for almost 5 years because their process re-energized the fabric over and over and over. Even today, I am getting same day service if I drop off at the location by 10:00 am. I do use a competitor because their prices are very high but they always come through when same day service is needed and that service is not available with my other cleaners. Reid's is the best!!! 

Newton4177 

on Citysearch

14 years ago

Making it right – I am very pleased with the quality of items and customer service I have receieved over the years at this location. I find that if a mistake is made the staff are quick to remedy it. 

KNK 

on Citysearch

15 years ago

Do NOT trust them – I brought a dress into Reid's on 1700 West Parmer Lane last week. After I picked it up (and paid way too much for it) and got it home, they had shrunk the dress and it was unwearable. I went back in to speak w/ Mike Reid, he said they would try to "block it out" or stretch it back out. After 2 failed attempts at "blocking it out" and 5 trips back and forth to and from Reid's, the dress was still ruined and was not able to be worn. I called Mike this morning and he blamed it on me stating that in his years... read more

Presley55 

on Citysearch

16 years ago

Great Cleaners – Finding a cleaners that you trust is very hard. Reid's has given me and my family nothing but the best service. Anytime something was cleaned wrong they always took it back at no charge to fix it. All of my cleaning has been ready on time. I have used the same day cleaning a few times when I needed something quick and have always been happy with the service. I love how they take your cleaning to you car from you. The managers have always been helpful with any issues I have had. 

sprucecus 

on Citysearch

17 years ago

Horrible- Ruined Slacks – I brought in a pair of suit pants and they returned then to me horribly torn. At first they tried to blame the tear on me. Then they refused to replace or refund them?they even refused to apologize?buyer beware!!! 

amberellstrom 

on Citysearch

17 years ago

AVOID!!!! – This is the only cleaners that I have used for 2 years now, And everything was fine, UNTILL.... They threw away multiple items without letting me know they do not offer cleaning on these items and refused to reimburse or offer a credit. I used them again b/c it was just so convienant, I should have learned my lesson, however I turned 3 items in again to be dry cleaned and I only got 2 back. They had no explanation on why this happend. The store manager was implying I was a liar, and did not turn in the items I wa... read more

isaiahc 

on Citysearch

17 years ago

Expensive and horrible customer service – I was a regular customer until they shrunk my pants and would not even offer store credit to help replace them. Horrible customer service for such high prices. 

longhorn4ever 

on Citysearch

18 years ago

Reid - Best Cleaners – I was first sent to Reid's cleaners by a friend and used the one in RR until the one on Parmer Lane opened. I have received courteous and fantastic service. We had mold in our house and while we moved out, all of our linens and clothes had to be cleaned. Not only did Reids do a wonderful job, they stored our items until we could move home at no additional charge. I have recommended Reids to many friends who have also found their service great. It seems a lot of people are upset at the prices charged. T... read more

jrwhl 

on Citysearch

18 years ago

avoid Reid's... – ...we bought a special t-shirt for our grandson in order to have an applique sewn on at Reid's; they charged us $16 (much more than the t-shirt) and the applique was sewn on incorrectly; needless to say we wil not be using Reid's cleaners again as we live over 25 miles away and had been recommended that we use Reids...very disappointed...