Reid Health

Suzanne H 

on BBB

2 years ago

I have not gotten my health cards. I cannot reach them on the phone. I was on hold for over an hour and no one ever came. I have a health concern and I called my Doctor Who was on it when I signed up and was told that this is a terrible insurance company, and that they have asked to be off of their website and they are still on it, my gynecologist is not on it. **************** is not on it and my hematologist is not on it. It was completely misrepresented when I signed up and this is a fraudulent company I believe. 

Todd T 

on BBB

2 years ago

My mother was at the facility for 17 plus months and currently passed away at the facility. No one has reached out since with any condolences. Nothing. Every time I have called to speak to someone no one ever answers and they have not returned any phone calls.The funeral home has tried repeatedly to get a hold of someone for a signature on the DEATH CERTIFICATE. When she was there they did not follow the activated healthcare POA. I was not notified during this time of her health status or what medications she was on. 

Roger D 

on BBB

2 years ago

I had a blood panel screen on my annual physical, done in August 2022. My health insurance plan, United Healthcare Advantage, originally did not cover a $115 panel charge. I appealed. UHC accepted my appeal and paid $115 to Ascension healthcare. Before I knew I had to appeal, Ascension sent me a bill for $115 for this same panel screen. I paid it and sent my check to to Ascension's ***** ********** in ************. The check was electronically sent on Oct. 3, 2022 and deposited into Ascension's account (I have the account nu... read more

Simon A 

on BBB

2 years ago

This is not about the hospital. They were the some of the very best people you could ask for. My complaint is with Via Christi's billing department. It is nothing short of a complete train wreck there is not enough space here for me to include all that happen to my bills with them. In short they set me up an payment plan --- took the payments directly out of my bank account --- and then turn it over the a debt collection agent. I wanted to warn everyone also to be prepared for no type of assistance if you try to call them. Y... read more

Deserea H 

on BBB

2 years ago

I would never recommend Ascension to anyone they are the worst insurance you could ever have. The cost, hidden fees and hoops you have to jump through just to reserve a test are horrendous. Also none of the employees are on the same page. You wait an hour for them to answer the phone, just to get a different reaponse everytime you call. Then when you get to the doctor's they are clueless, and just push you out the door. Please please take my advice, and many others don't pick Ascension for your health insurance. You'll be do... read more

Daryl E 

on BBB

2 years ago

We took our 10yo son to the ** to obtain help and were charged 5 times the rate of another regional medical center. I even work for Ascension and cannot understand the discrepancy. 

KellyN 

on BBB

2 years ago

I took my child for a cash pay/ no ins procedure. There were 3 different people prior to the procedure who quoted me the same $4699. 61 price. There were no complications and again no ins to file to alter the quote. To date I have been billed over $20k across multiple account numbers. This includes them billing my 14 year old instead of a "responsible party". Their billing department has given me the run around for months as I've tried to dispute the bill. I wrote a formal letter to *****************, the doctor directly, an... read more

Brittney D 

on BBB

2 years ago

Showed up to my in network hospital to deliver my first born with my in network doctor. Chose to get an epidural. At 6cm dilated, I made it a point to ask my nurse if the anesthesiologist was in network, which I was then told yes. As I did my due diligence on everything else far before my due date, I was ready to rock & roll. I delivered my daughter & got hit with tons of bills. One of those bills being an out of network charge for an epidural. Upon calling to ask why I was billed such a high amount (I have insurance thru my... read more

Eddie P 

on BBB

3 years ago

I had a pain stimulator implanted by Seton Neurology ***************** in the thoracic area of my spine October 29, 2021, where I had 16 leads attached by stitches and a device implanted. A few days after my surgery I was in a car wreck. I seen ***************** the day of the accident and he said lets see how things settle before move further. in February 2022 he ordered x-rays of the leads. April 2022 I had an appointment with ***************** about the 8 leads that we decovered were moved causing the pain in my hips (esp... read more