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REI

4.5

About this business

REI has updated its COVID-19 policies and procedures per the latest CDC guidance. Please see our Health and Safety Policies for more information. 

Location details

400 El Paseo de Saratoga, San Jose, CA, 95130, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 9:00 p.m.
Tue10:00 a.m. to 9:00 p.m.
Wed10:00 a.m. to 9:00 p.m.
Thu10:00 a.m. to 9:00 p.m.
Fri10:00 a.m. to 9:00 p.m.
Sat10:00 a.m. to 9:00 p.m.
Sun10:00 a.m. to 7:00 p.m.
4.51,004 reviews
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Deana Brothers Hernandez's profile image
Deana Brothers Hernandez 
recommend  Recommended
5 years ago

Great selection of outdoor gear! 

Matthew C. Bond's profile image
Matthew C. Bond 
recommend  Recommended
6 years ago

I love REI. So much cool gear! 

Rosalie Ramos's profile image
Rosalie Ramos 
recommend  Recommended
6 years ago

The service is good , Dome Prod . Reasonable, & they’re good on returns . 

Pat Blair's profile image
Pat Blair 
recommend  Recommended
6 years ago

I appreciate their community involvement providing the Community Room for activities such as a place to pick up your t shirts for the Silicon Valley Purple Stride for pancreatic cancer event. Friendly helpful staff and a huge variety of sport related clothing and equipment,,and when you buy at REI as a member,,you get $ to spend again at the end of the year. 

Frank Prucnal's profile image
Frank Prucnal 
recommend  Recommended
6 years ago

best place to find your hiking and camping equipment and snow equipment rentals or purchase Food accessory 

Kendall Cosgrove's profile image
Kendall Cosgrove 
6 years ago

How do you expect people to spend more time outdoors when they are too busy dealing with trying to actually get the items from your store or deal with ineffective customer service? Wish I could give the Saratoga and REI’s outdated online buying experience negative stars. Probably the worst retail buying experience I’ve had across the board. Lost order (seriously, how do you not know where a $500 rooftop cargo box is? That can’t be a sustainable business model.) Horrible and unaccountable in-store service. Kept being told to ... read more

Bender Rodriguez's profile image
Bender Rodriguez 
6 years ago

Hey folks! My name is Shaun! Recently I attended the WFA from REI/NOLS in Palo Alto, CA. The experience left me feeling empowered with confidence and preparation. One of your outdoor instructors that was in attendance Arielle, has proven to be exceptionally knowledgeable and helpful. She was kind, funny, attentive, well-skilled, and a good listener when I mentioned my goals for this program were in part, dedication to rehabilitation from PTSD. Happy trails and thank you for being here now. I 'll see you all outdoors! 

Diana Val's profile image
Diana Val 
7 years ago
Kouichi Matsumura's profile image
Kouichi Matsumura 
7 years ago

Good staff! 

Frequently asked questions about REI

How is REI rated?

REI has a 4.5 star rating with 1,004 reviews. 

When is REI open?

REI is closed now. It will open at 10:00 a.m. 

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