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Regions Bank
- Finance
- Moulton, AL
About this business
Looking for a bank in Moulton, AL? The Moulton branch is located located off of Court Street, in front of Logan Health Pharmacy in Lawrence County. Regions Bank has knowledgeable professionals to help you take your next step while providing exceptional customer service and financial guidance. Regions has 231 branches and 321 ATMs across AL that can offer you a full range of personal deposits, loans and credit lines, business services, insurance, investment products and more. You can also take advantage of Regions services wi... read more
Location details
15262 Court St, Moulton, AL, 35650, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Trying to reach someone at this company to confirm the pay off on my loan. Unable to get a statement online to see what the balance is. I paid it off about 6 weeks ago but got a *friendly reminder* text message that my payment was past due this past weekend? My credit is very important to me and maintaining my score in todays world is even more important!!! If you expect decent customer service, don't work with this company. Grrrr!!!
Business response:
My name is Lindsey and I am Customer Relations Coordinator at Enerbank USA. We understand the convenience that an online viewing option will provide, and we are in the development stage of this process. We appreciate your patience as we work to provide the functionality that our borrowers want, while maintaining the security of all personal information. In the meantime, if you need information about your account, we can provide that. Please feel free to contact us at 888-390-1220 to request this from one of our Customer Serv... read more
I don't understand why I can't see my balance online. If you fix that I would give you more stars. Seems off if you are not upfront.
Business response:
We understand the convenience that an online viewing option will provide, and we are in the development stage of this process. We appreciate your patience as we work to provide the functionality that our borrowers want, while maintaining the security of all personal information. In the meantime, if you need a detailed payment history, we can provide that. Please feel free to contact us at 888-390-1220 to request this from one of our Customer Service representatives. Our representatives are available Monday through Friday fro... read more
Horrible!!! No matter what time you call morning, afternoon or evening. No one will take your call. I have spoken to my contractor and told him if he will use this bank I will not do business with them. I am letting everyone know about this! You call about your loan and they do not even bother to take your call. The online portal is terrible! No loan balance, nothing!!!! This bank is using COVID as an excuse!
Business response:
Thank you for contacting us regarding your concerns and experience. We are experiencing increased call volumes and are hiring and training new employees. Please visit enerbank.com/feedback to submit your questions and we will answer as soon as possible. We understand the convenience that an online viewing option will provide, and we are in the development stage of this process. We appreciate your patience as we work to provide the functionality that our borrowers want, while maintaining the security of all personal informati... read more
Since at least 7/2019, EnerBank has been "developing this process over the years," but somehow still hasn't managed to provide a way for loan account holders to check their balance - to simply check their outstanding loan balance - online or some way other than calling a person at EnerBank.I've been on hold for 35+ minutes now, and counting, just to find out my balance. I've asked on the phone in the past, "what about a way for me to check the balance myself?" "We're working on it." For at least, at very least, a year now. N... read more
Business response:
Thank you for reaching out to us regarding your concerns. Please note, all of our loans are simple interest and do not compound. We have received increased call volumes and are working to hire and train more employees. You're welcome to visit enerbank.com/feedback to request a payoff quote in lieu of an online portal at this time. We understand the convenience that an online viewing option will provide, and we are in the development stage of this process. We appreciate your patience as we work to provide the functionality th... read more
very fast and efficient friendly service .my experience was very helpful
Business response:
Thanks, weÂ’d be glad to help you again!
Nice company to work with, nice to be able to do work to your home and have 1 year to pay it off without interest.
Business response:
Thank you for the positive feedback. We appreciate your business and are happy to have a loan option that works well for you.
We are repeat customers for equipment purchases. Very easy to work with, and the rates were surprisingly low. Alex has definitely invested 100% effort to be sure everything was just right for us.
Business response:
Your continued business and kind words are greatly appreciated! We are pleased to assist when you need us.
I've been waiting now on hold without talking to a single person for 2hrs and 51 minutes to have my card turned back on after I made a purchase. I received an email saying the purchase I made was suspicious and that my card is now blocked and to call 1855******* (BBB wont let me put the phone number) to talk to them before I will have access to MY funds. This has got to be illegal in some way. Still waiting going on three hours now. I'm hungry and want to pay for my food but cannot. Customer reviews should have an impact on ... read more
Very easy and streamlined process that couldn't have been any easier.
Business response:
Our goal is 100% customer satisfaction, and we are pleased to know when we have achieved that with our borrowers. EnerBank USA appreciates your business, thank you for your positive feedback!
Frequently asked questions about Regions Bank
How is Regions Bank rated?
Regions Bank has a 2.9 star rating with 488 reviews.
When is Regions Bank open?
Regions Bank is closed now. It will open on Monday at 9:00 a.m.
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