Regions Bank

Shannon S 

on BBB

4 years ago

Enerbank is legitimately the WORST lender I've ever used. The online portal to access account info and make payments is laughable; it's impossible to see the current balance, gives no ability to close an account, and they intentionally leave off ANY contact info to get help. I can't even email anyone - I had to resort to sending a message via their webpage and now hope that someone in this subpar organization actually responds to my web inquiry and offers assistance. I unequivocally urge customers to NEVER use Enerbank. Cust... read more

Ray M 

on BBB

4 years ago

I chose EnerBank because our heating dealer gave us the choice of a number of companies and I am glad I chose them. 

Lofton Ary 

on BBB

4 years ago

Card got hacked showing charges from best buy. Regions sent me a new card and three days later I get charged by best buy again. I might could see it happening if I shop at best buy but I don't. They also don't care if you want over draft or not. I have put no overdraft protection and still keep getting charges for it. Regions is only good for taking your money stay away 

Kirsten O 

on BBB

4 years ago

Lacking in technology, terrible customer service. No way to view any loan details online like payoff amount, balance, interest rate. You can only view your current amount due and make a payment. Forget trying to call. If you do you will be on hold for a minimum of 10 minutes. Once you get someone on the phone, expect someone with little knowledge of the way the loan is structured and with no goal to be helpful. Responses are curt and dismissive. Very disappointing and will not use them again. 

Ruben B 

on BBB

4 years ago

Our project could not have happened without the financial flexibility offered by Enerbank to finance our entire project! Great to work with over the phone and great rates! Funding was in place before work began and Enerbank followed up before project was completed to ensure everything was going to my satisfaction. Highly recommended ! 

Tanisha O 

on BBB

4 years ago

I was called that my mortgage payment needed to increase. We found out that I had to contact the prior home owners insurance company and submitted a check . I was told that after the check submission we would be back to normal payments . I started to receive calls grain regions that my payments have increased ... I spoke with the team and explained what was discussed around august ... she told me that they accidentally submitted the check to principle they will just need to reverse the payment do an analysis and everything s... read more

Jackie D 

on BBB

4 years ago

Everyone we spoke to was always very helpful and supportive. It was actually a pleasure dealing with their company. Their customer support is absolutely wonderful! 

Sandra A 

on BBB

4 years ago

Like the invoice. Everything is very clear and your representatives answered my questions with courtesy. 

F 

on BBB

4 years ago

I have a suggestion for Ener Bank after reading many of the poor reviews. I'm a relatively new customer after taking an $**** loan for a sewer pipe replacement. Have made 3 payments thus far having divided **** by 12 months. Payment within 12 months negates all interest on the loan. It is a bit unsettling, however, to see a cost of $****** vs. **** if you go over the 12 month period. The thought being - Ener would profit greatly if you missed the 12 month deadline. They would avoid problems with clarification.