Reggie Jackson Airport Honda

Amanda G. 

on BBB

3 years ago

Multiple bad experiences at Hendrick Acura in ****** (Southpoint). Car buying was fine and they threw in an oil change package during the buying process. I have been going to this dealership for the oil change package and decided regular maintenance could be done here too. At multiple visits I was given incorrect cost estimates, incorrect wait times, and incorrect info on waiting vs drop off. *** been told there was an issue at a visit just two weeks after my state inspection where everything on their checklist was green. On... read more

Debra S 

on BBB

3 years ago

While visiting in ********** ** my 2019 ***** CRV broke down. This vehicle is 2.5 years old with a little over ****** miles. I had to have it towed to ***************************** ***** in **********, after the diagnostic test they said the wiring n the housing behind rear view mirror was broken and would cost me $500.00. They fixed the problem with black electrical tape and told me it was my fault because I hang my handicap placard from the rear view mirror. They said if it was fixed correctly it would cost $2,000 on a veh... read more

ALAN M 

on BBB

3 years ago

Bought a vehicle a year ago. Put **** miles on it. Before I purchased I asked there was a problem with the navigation screen because it had a little shadow. They said no it was cosmetic. Well the system went out and the Dodge dealership said they didn't tell me the truth. The shadow meant the system was going bad already. Went back to the Dealership to ask them to pay for it and they said " Did it work when you drove off the lot" I said well yes. Their reply was its your problem not ours. Don't deal with this dealership beca... read more

Sonji H. 

on BBB

3 years ago

I had the worst customer service experience at the ******** **** located in ****** **. I purchased a new **** from them on August 17. I was told by the Sales Manager ***** I wasnt going to be charged for door guards thats wasnt on the car and the tint. I signed my Buyers Order using a Thumb Drive method. I was told by the Finance Officer that my car purchase paperwork was on the thumb drive and that he placed it in my owner ****** folder. I got home and realized I didnt have the thumb drive. I called the next day and spoke w... read more

Gina W 

on BBB

3 years ago

Worst customer service ever!! We chose this facility when a tree fell on my 2022 Acura. They are a certified Acura repair shop and could get our vehicle in the quickest compared to other shops. Funds from our insurance service were received by the collision center on June 1, 2022. They did not order parts until June 9, 2022. We were told they would not tow our car until all parts were received and they we ready to begin work. The week of June 15th we were told all parts were received with the exception of our windshield. The... read more

Chad H 

on BBB

3 years ago

Never again in life will I purchase GM. Crooks. Hendrick **************************, service manager ******* particularly. 

K F. 

on BBB

3 years ago

There is no solid communication from anyone at this dealership. None of the employees clearly communicate with each other. My brother was trying to buy a car through them and decided to switch dealerships because of how bad communication was. A week ago they said they were processing the refund, and we were told 3 times by different people it was processing only to find out today that it was never processed and we need to pick up a check. My brother has driven 2-3 times to this dealership over an hour away, wasting gas and t... read more

Robin D 

on BBB

3 years ago

***** I purchased a 2017 in March 2022, ***** Traverse, clean, ****** + miles, looks almost new. I was happy, but not with the interest rate. July 2022 I tried to refinance the vehicle at a lower rate, I was turned down. I purchased the vehicle at $30,000 incl. ************** PNC Bank said, no, it's only worth ******. I went to my credit union, I was told no, the vehicle is only .worth, ****** **** I paid $7,000 over the fair market price, at 11% that additional ******, so I'll be paying $47,000 for a vehicle that's only wor... read more

Gina M 

on BBB

3 years ago

Always willing to step up for their customers. They seem to care more than most greedy stores.