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Regal Lakeland
- Car Dealers
- Lakeland, FL
About this business
Location details
925 Bartow Road, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
I had the best customer service ever with mitze please give her a raise. Thank you
Business response:
Thanks, we think Misty is pretty great too!
Been to the dealer for the same problem 4 times and it still did not get resolved. Technician lied about the work he done. Car is consuming oil and has had 3 oil changes in the last 2 months. Manager tried to tell me 3quarts low after 1,000 miles is normal. Still no resolution for this problem. Very unhappy with Regal and the staff, the staff was very unkind and didn’t seem to be concerned. Apologized but never resolved the issue
Business response:
Ms. Miller, As the documents that we sent you showed, our technician did complete the work that was previously discussed. Our service manager did not say that that was normal oil consumption, he stated that KIA turned down the warranty claim. Which is unfortunately out of our control as a dealership. Which is why he advised you to advocate for yourself through KIA Consumer Affairs. We are here to help.
Our sales rep was right on top of it from start to finish. Looked and found for something that was within our ideal price and model. Was so knowledgeable and definitely worth the extra drive for us after looking at others in other areas. The facility was also cleaned outside and inside, many vehicles too look at with decent prices and mileage.
Business response:
Thank you, Mrs. Wilson!
Love our Camaro. Boz was a very helpful and Love our Camaro. Boz was a very helpful and knowledgeable salesman. I would definitely buy from again.
Business response:
Congrats on your new Camaro!
Poor communication and standards of service need training and kindness skills especially if younger clients
Business response:
Thank you for your feedback, and we apologize that your experience did not live up to our standards.
Very professional and very ckean waiting area with drinks and snacks. All personnel was polite and friendly.
Business response:
Thank you!
I had the best customer service ever with mitze please give her a raise. Thank you
Business response:
Thanks, we think Misty is pretty great too!
Poor communication and standards of service need training and kindness skills especially if younger clients
Business response:
Thank you for your feedback, and we apologize that your experience did not live up to our standards.
Been to the dealer for the same problem 4 times and it still did not get resolved. Technician lied about the work he done. Car is consuming oil and has had 3 oil changes in the last 2 months. Manager tried to tell me 3quarts low after 1,000 miles is normal. Still no resolution for this problem. Very unhappy with Regal and the staff, the staff was very unkind and didn’t seem to be concerned. Apologized but never resolved the issue
Business response:
Ms. Miller, As the documents that we sent you showed, our technician did complete the work that was previously discussed. Our service manager did not say that that was normal oil consumption, he stated that KIA turned down the warranty claim. Which is unfortunately out of our control as a dealership. Which is why he advised you to advocate for yourself through KIA Consumer Affairs. We are here to help.
Frequently asked questions about Regal Lakeland
How is Regal Lakeland rated?
Regal Lakeland has a 4.6 star rating with 13,050 reviews.
When is Regal Lakeland open?
Regal Lakeland is closed now. It will open tomorrow at 7:00 a.m.
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