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Regal Lakeland
- Car Dealers
- Lakeland, FL
About this business
At Regal, we pledge to: ¦Treat every client as we would treat our family. ¦Promote an atmosphere where excellence and simplicity. ¦Fulfill our commitment to be "A Different Experience." New Car Sales Department ¦If we don't have it, we will pick it up in 36 hours. ¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery. ¦Our Internet Department can handle your complete transaction online at regallakeland.com if you ... read more
Location details
925 Bartow Road, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
Lack of communication equals unsatisfied customer On November 24, 2016 I traded in my 2013 fully loaded Optima EX for a 2016 Optima SXL. Due to the fact this was a spur of the moment decision,I had to go home and unlock/unfreeze my credit reports which is fine. I'm VERY diligent about my credit. After the pulling of my reports I was under the assumption that I was approved. My credit scores are excellent across the board so I had no reason to believe there was a problem. Imagine my surprise when I get a letter from a credit ... read more
Business response:
We agree customer service and communication are very important, and we pride ourselves in this area. I apologize for the lack of either and the inconveniences it caused you. I would like to speak with you more about your experience if you would please contact me at Alaina.s@regallakeland.com or 863-904-1170 xt 1455.
Lack of communication equals unsatisfied customer On November 24, 2016 I traded in my 2013 fully loaded Optima EX for a 2016 Optima SXL. Due to the fact this was a spur of the moment decision,I had to go home and unlock/unfreeze my credit reports which is fine. I'm VERY diligent about my credit. After the pulling of my reports I was under the assumption that I was approved. My credit scores are excellent across the board so I had no reason to believe there was a problem. Imagine my surprise when I get a letter from a credit ... read more
Business response:
We agree customer service and communication are very important, and we pride ourselves in this area. I apologize for the lack of either and the inconveniences it caused you. I would like to speak with you more about your experience if you would please contact me at Alaina.s@regallakeland.com or 863-904-1170 xt 1455.
Throw back to old, offensive ways. wouldn't return on a dare Based on the ratings, I must be the oddball. But I thought that the “games” of the 20th century in car buying were largely out of date. At Regal Kia the “good cop, bad cop”, tricks of the trade, what we used to expect as 'typical' car sales shenanigans still reign supreme. In case it's not clear, I would not set foot there again if they paid me. I am a logical, not emotional, car buyer. I came in with a set of requests, many of which I doubted would be met, but hec... read more
Business response:
We have been in business for 40 years, and pride ourselves on our customer service. I am very displeased to hear about your experience, and believe that the manager you were speaking about, came outside to possibly apologize and try to change your experience into a positive one. I understand you left with a bad taste, but if you would be willing to give us another opportunity please contact me at Alaina.s@regallakeland.com or 863-904-1170 xt 1455.
Easy buying experiebce Greg made replacing our car after it was totaled in an accident very easy. He got us the same model we had at a great price. John Rios in fiancé was also great in getting us a great rate and easy to manage payments. A pleasure dealing with professionals who know how to take care of the customer .
Easy buying experiebce Greg made replacing our car after it was totaled in an accident very easy. He got us the same model we had at a great price. John Rios in fiancé was also great in getting us a great rate and easy to manage payments. A pleasure dealing with professionals who know how to take care of the customer .
Easy buying experiebce Greg made replacing our car after it was totaled in an accident very easy. He got us the same model we had at a great price. John Rios in fiancé was also great in getting us a great rate and easy to manage payments. A pleasure dealing with professionals who know how to take care of the customer .
Going the extra mile Unlike other vendors who think the sale is the end, Hunter Jayne continues to work to keep the customer happy. He has made himself available--even after hours--to answer questions or resolve problems. Thus, what could have been sleepless nights and regrets turned out to be an enjoyable shopping experience. Thanks again to Hunter and others at Regal!
Going the extra mile Unlike other vendors who think the sale is the end, Hunter Jayne continues to work to keep the customer happy. He has made himself available--even after hours--to answer questions or resolve problems. Thus, what could have been sleepless nights and regrets turned out to be an enjoyable shopping experience. Thanks again to Hunter and others at Regal!
Going the extra mile Unlike other vendors who think the sale is the end, Hunter Jayne continues to work to keep the customer happy. He has made himself available--even after hours--to answer questions or resolve problems. Thus, what could have been sleepless nights and regrets turned out to be an enjoyable shopping experience. Thanks again to Hunter and others at Regal!
Frequently asked questions about Regal Lakeland
How is Regal Lakeland rated?
Regal Lakeland has a 4.6 star rating with 13,038 reviews.
When is Regal Lakeland open?
Regal Lakeland is closed now. It will open tomorrow at 7:00 a.m.
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