RefiJet

Lee G 

on BBB

6 years ago

I used them to refinance my truck and they got me in touch with Hughes FCU. Which I’ll be a member with Hughes for life... However, the loan officer Mike *** was pushy and wouldn’t take no for an answer for Gap Insurance and an extended warranty, even after I told him multiple times I already had it. To get him to drop it I agreed to take Gap Insurance. Two weeks later I spoke to Patty Cabrera and asked to cancel the gap insurance. Well she sent me the form to cancel it on Aug 29 and I sent it back that day. She confirm she ... read more

Jennifer B 

on BBB

6 years ago

I was referred to RefiJet by BMW Financial Services, who my auto loan was with. I had a balloon payment on my current loan approaching in about a month and needed to refinance that amount. Initially the process moved quickly and I was issued documents within a few days of providing the necessary information. The process became cumbersome when I was told I couldn't sign my documents until I got on a call with the sales reps manager, who would then walk me through where to sign. An inefficient process in 2018, but one I was wi... read more

G 

on BBB

6 years ago

These folks are just fine and dandy while they are preparing to sell you their services but if you need to have them take care of something after the sale (like when they took a short cut or just didn't finish the job they were asked to hired to do, you are likely to have problems. As most other reviewers state, their rates etc are decent but they do business in a lot of states and I am not really sure they even know what each state's process is for processing title changes etc. Part of the problem is that they do tend to li... read more

Dissatisfied 

on BBB

7 years ago

I have been dealing with Refijet for the past 2 months. I initially refinanced my car which was a nightmare because I was given different quotes and they finally agreed on the lower quote but when they sent the paperwork, they had the higher quote on the paperwork ( I guess expecting me not to read). After securing the loan, I had to do a title change and they told me that I would not have to pay sells tax on the car. I asked for something in writing and they could not provide me with anything. I was told to go to the dept o... read more

J. 

on BBB

7 years ago

Advertised loan as no origination charge then tacked on a ~15% "finance charge" charge to the loan amount. When asked, the rep responded that it was the amount of interest paid over the life of the loan, which was an outright lie. The interest paid over the life of the loan was showed next to it as a different value. The "finance charge" was rolled into the "amount financed". Two problems here: false advertising up front and lying about a charge to the customer. They then started texting me from different phone numbers about... read more

P. W. 

on BBB

7 years ago

I was looking to refinance my vehicle after only having it a year. I was skeptical as I've never refinance anything before. I called my current lean holder and they referred me to refijet. I called and spoke with Jeff Zenisek. He explained everything in great detailed. I advised I would call back, and it turned into two weeks later. He did not pressure me at all. Once I made up my mind to go through the process totally, it took all of one week. My rate was even lowered than what he initially quoted me from the beginning. I w... read more

Cecil 

on BBB

8 years ago

Alan was very helpful with helping me lower my rate and payment.