Red Rock Management Agency

Karen H 

on BBB

3 years ago

Our HOA switched to Red Rock in November 2019. We have experienced much inconsistency since then, which has been very disappointing. Some factors were outside of their control, such as the death of a family member of our first property manager in January 2020. The next property manager decided to leave RR after about a year. Our current property manager will sometimes respond promptly and sometimes not. We also have some concerns with lack of access to current financials 4 months into a switch to a new portal. We are still a... read more

Ari 

on BBB

3 years ago

I've worked with Red Rock for several years. They've been great to work with and transparent with us. 

Gene W 

on BBB

3 years ago

RED ROCK MANAGEMENT services is a misnomer in they have no clue as to how to manage the main asset in our community - a basic swimming pool. Of the 2 plus years servicing our community, the pool may have been operable for 1 month. Repeated complaints have little effect; only repeated excuses. It seems they get one star automatically; otherwise the rating should be zero. Community owner at Back Creek Village **** * 

Miss J 

on BBB

3 years ago

Red Rock Management president Christopher B***** an Director Meg T******* are RACISTS, DISRESPECTFUL, an do not believe in EQUALITY for all in the community! And they are teaching the remaining staff to act and behavior in the same manner. They will tell you a lie, no one has any integrity, they pick an choose who and what concerns they are going to respond to, they BLATANTLY ignore emails with concerns an ignore request an ignore phone calls as well. That's completely unprofessional and extremely rude and grounds for termi... read more

Lauren s 

on BBB

4 years ago

If I could leave 0 stars I definitely would. They expect us to know these guidelines like we read it for fun. As one of the few homeowners in my community you would think they would speak to you as a human instead of reciting what is in their guideline books. Not once did they tell me that they were cracking down on violations until I had called them. Their customer service is subpar, they have no human emotions. We spend "x" amount of money on yearly fees but have not seen any updates to our community. Instead, I'm just pay... read more

Nikki S 

on BBB

4 years ago

We had our first HOA meeting with red rock on the 7th of January 2021 and were supposed to get important updates pertaining to our questions and concerns and have yet to get any sort of reply even after phone calls emails and messages through their "portal" I feel this is very unprofessional and not a good way to start a business relationship with a new community especially when we are paying tons of money for services, Other residents have also messaged with no reply in any form wouldn't recommend using this company as they... read more

Crystal S 

on BBB

4 years ago

Let me start off by saying I don't know why I'm paying HOA fees because any request of assistance gets redirected. With the exception of Danielle, dealing with this company has been horriffic. As community, multiple complaints of safety, cleanliness, damaged property, parking in no parking areas, and etc had been presented g to Meg (operational director) who lacks empathy or the will to do her job. Multiple neighbors and myself have advised her of two townhouses being rented out causing absolute havoc in our neighborhoods; t... read more

Neil F 

on BBB

5 years ago

This HOA is a joke. We have had many people move from our community due to their issues. I have been a resident for 5 years and typically kept out of the constant bickering on the message boards and complaints about our community in ********. Our trash compactor is always broken or experiencing issues, trash literally piles up like a mountain. The improvements (if any) are minimal. We pay $200 monthly for the only consistent thing to be our grass being cut. The HOA made a bad deal a couple of years back and the community was... read more

Candace B. 

on BBB

6 years ago

Red Rock is horrible. Last year they sent me a "just a reminder"notice about my *** fee being late. I hadn't even been a resident a year. My payment wasn't due until 2018. This week, several residents including myself got "Just a reminder"letters about property violations. The picture of the home is NOT my house. Several of us are complaining and when you call their number the service is extremely unprofessional and rude!! We've had residents try to rent to clubhouse it use the pool and it's always an issue that leads back t... read more